Clinical Coordinator, Outreach

Colonial Group; New York, Northern (NY, KY); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Colonial Group seeks a Clinical Coordinator to supervise Case Managers and ensure high-quality care using Harm Reduction, Housing First, and trauma-informed practices. The role ensures compliant client records and coordination with multiple service providers during business hours, with on-call availability for emergencies.

The candidate will lead service planning, conduct client assessments, and provide clinical direction to improve engagement and housing outcomes in a fast-paced environment.

Qualifications

• LMSW license required for NYS licensure and clinical work.
• Minimum 3 years of experience with related populations and supervisory/administrative duties preferred.
• Strong clinical understanding of Housing First, motivational interviewing, harm reduction, trauma-informed care, and service delivery systems.

Responsibilities

• Supervise a team of Case Managers.
• Provide regular structured supervision meetings for direct reports.
• Promote Housing First, Harm Reduction, CPI, motivational interviewing, and trauma-informed care models.

Skills

Supervision of case managers

Structured supervision

Housing First

Harm Reduction

CPI

Motivational Interviewing

Trauma-informed care

Documentation of client contact

Interviewing potential clients

Clinical leadership

De-escalation

Stakeholder collaboration

Problem solving

Staff development

Education

NYS Licensed Master Social Worker (LMSW)

Tools

Microsoft Office Suite

Word

Excel

Outlook

Microsoft Teams

Access databases

Job description

Reporting to the Assistant Director, Programs, Outreach The Clinical Coordinator supervises Case Managers and ensures the utilization of Harm Reduction and Housing First strategies and other best-practice clinical interventions to ensure the highest quality care for clients. The Clinical Coordinator is responsible for client records are kept in compliance with regulatory and agency standards.

The Clinical Coordinator works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise a team of Case Managers
• Provide regular, structured supervision meetings for direct reports
• Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
• Develop and implement individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Interview and assess potential clients
• Provide clinical direction and leadership to the program, help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
• Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement
• Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Assess and evaluate client functioning
• Supervise and conduct case conferences
• Coordinate delivery of care with multiple service providers, particularly outreach teams.
• Work collaboratively with outreach teams to ensure individuals succeed in transitional housing and avoid return to homelessness.
• Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW) required
• Minimum 3 years of experience with related populations; previous supervisory and administrative experience preferred
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Experience with crisis intervention, including, risk assessments and incident management
• Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast-paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required
• Bilingual preferred