Clinical Coordinator, Permanent Housing

Colonial Group; New York, Northern (NY, KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Job summary

Breaking Ground's Sutphin Residence in Jamaica, Queens, seeks a Clinical Coordinator, Permanent Housing to lead a team of Case Managers and Program Coordinator, ensuring Housing First and trauma-informed care are integrated into intake, assessment and service planning. The role coordinates with multiple providers to help residents remain housed and access benefits and health services.

Working Monday–Friday during business hours with on-call availability for emergencies and special projects, the

Qualifications

• NYS Licensed Masters Social Worker (LMSW) required
• Minimum 3 years of experience with related populations; supervisory and administrative experience preferred
• Thorough clinical understanding of Housing First, Harm Reduction, Motivational Interviewing and trauma-informed care models
• Experience with crisis intervention, risk assessments and incident management
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with databases and learning new programs as needed
• Valid NY or NJ driver’s license with a good driving record preferred
• Bilingual preferred

Responsibilities

• Supervise a team of Case Managers and Program Coordinator
• Provide regular, structured supervision meetings for direct reports
• Promote strategies for case management using Housing First, Harm Reduction, CPI, Motivational Interviewing and trauma-informed care
• Develop and implement individual service plans; document client contact and progress
• Interview and assess potential clients
• Provide clinical direction and leadership to the program and troubleshoot client engagement and challenging behaviors
• Oversee development and implementation of service plans; document progress
• Assess and evaluate client functioning
• Supervise and conduct case conferences
• Coordinate care delivery with multiple service providers, including outreach teams
• Support and guide staff in deescalating conflicts
• Perform other duties as assigned

Job description

Located in Jamaica, Queens, Sutphin Residence is a 173 unit, permanent, affordable and supportive housing building for low-income and formerly homeless older adults. Onsite services include case management, recreational activities, self-sufficiency workshops, and health and medical care coordination and support provided by Breaking Ground.

Reporting to the Program Director, Programs, the Clinical Coordinator, Permanent Housing, supervises a team of Case Managers and Program Coordinator and ensures the utilization of Harm Reduction and Housing First strategies and other best-practice clinical interventions to ensure the highest quality care for clients. The Clinical Coordinator ensures client records are kept in compliance with regulatory and agency standards. The Clinical Coordinator helps ensure clients receive support services to help them remain housed and to address their needs such as benefits/entitlements, activities of daily living, substance abuse and mental health services. The Clinical Coordinator oversees the clinical aspects of the program, including intake and assessment; treatment and service plans; and coordination among other providers for service needs (e.g., detox, day treatment, psychiatric care, medical and recreational services).

The Clinical Coordinator works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise a team of Case Managers and Program Coordinator
• Provide regular, structured supervision meetings for direct reports
• Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
• Develop and implement individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Interview and assess potential clients
• Provide clinical direction and leadership to the program, help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
• Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Assess and evaluate client functioning
• Supervise and conduct case conferences
• Coordinate delivery of care with multiple service providers, particularly outreach teams.
• Provide support and guidance to front line staff in managing difficult situations and successfully deescalating conflict.
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW) required
• Minimum 3 years of experience with related populations; previous supervisory and administrative experience preferred
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Experience with crisis intervention, including, risk assessments and incident management Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast-paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required
• Valid NY or NJ driver’s license with a good driving record, as defined by Breaking Ground is preferred
• Bilingual preferred