Clinical Coordinator

Colonial Group; New York, Northern (NY, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Colonial Group is seeking a Clinical Coordinator, Permanent Housing, to supervise a team of Case Managers and a Program Coordinator, applying Housing First and Harm Reduction strategies to ensure high-quality client care. The role oversees intake, assessments, and service plan development while ensuring timely documentation and regulatory compliance.

The Clinical Coordinator coordinates with external providers, supports staff in difficult situations, and maintains program integrity through

Qualifications

• NYS LMSW required; 3+ years with related populations.
• Prior supervisory/administrative experience preferred.
• Clinical understanding of Housing First, Harm Reduction, motivational interviewing, trauma-informed care.
• Experience with crisis intervention, risk assessments and incident management.
• Ability to work with diverse internal and external stakeholders.
• Proficiency with Word, Excel, Outlook and Teams; familiarity with Access databases.
• Valid NY or NJ driver’s license preferred.
• Bilingual preferred.

Responsibilities

• Supervise a team of Case Managers and Program Coordinator.
• Provide regular, structured supervision meetings for direct reports.
• Promote Housing First, Harm Reduction, CPI, Motivational Interviewing, and trauma-informed care models.
• Develop and implement individual service plans; ensure comprehensive, timely documentation.
• Interview and assess potential clients.
• Provide clinical direction and leadership; troubleshoot and strategize on engagement and challenging behaviors.
• Oversee development and implementation of service plans; ensure documentation of client contact and progress.
• Coordinate delivery of care with multiple providers and outreach teams.
• Support and guide front line staff in managing difficult situations and deescalating conflict.

Skills

LMSW licensed

Supervisory experience

Case management

Diverse populations communications

Multitasking in fast-paced environment

Conflict de-escalation

Education

MSW / Master of Social Work

Tools

Microsoft Office Suite

Access databases

Microsoft Teams

Job description

Reporting to the Program Director, Programs, the Clinical Coordinator, Permanent Housing, supervises a team of Case Managers and Program Coordinator and ensures the utilization of Harm Reduction and Housing First strategies and other best-practice clinical interventions to ensure the highest quality care for clients. The Clinical Coordinator ensures client records are kept in compliance with regulatory and agency standards. The Clinical Coordinator helps ensure clients receive support services to help them remain housed and to address their needs such as benefits/entitlements, activities of daily living, substance abuse and mental health services. The Clinical Coordinator oversees the clinical aspects of the program, including intake and assessment; treatment and service plans; and coordination among other providers for service needs (e.g., detox, day treatment, psychiatric care, medical and recreational services).

The Clinical Coordinator works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise a team of Case Managers and Program Coordinator
• Provide regular, structured supervision meetings for direct reports
• Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
• Develop and implement individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Interview and assess potential clients
• Provide clinical direction and leadership to the program, help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
• Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Assess and evaluate client functioning
• Supervise and conduct case conferences
• Coordinate delivery of care with multiple service providers, particularly outreach teams.
• Provide support and guidance to front line staff in managing difficult situations and successfully deescalating conflict.
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW) required
• Minimum 3 years of experience with related populations; previous supervisory and administrative experience preferred
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Experience with crisis intervention, including, risk assessments and incident management
• Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast-paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required
• Valid NY or NJ driver's license with a good driving record, as defined by Breaking Ground is preferred
• Bilingual preferred