Clinical Coordinator, Safe Options Support The Rockaways

Colonial Group; New York, Northern (NY, KY); Hybrid; USD 75,000 - 105,000; Full time

Job summary

Breaking Ground's Safe Options Support program in New York seeks a Clinical Coordinator to supervise Case Managers and Consumer Advocates, oversee service plans, and ensure regulatory compliance. You will lead client-centered interventions, coordinate care with partners, and maintain accurate records to support housing placement goals.

The role requires an LMSW with at least 3 years of supervisory experience and a strong background in Housing First, Harm Reduction, and crisis intervention.

Qualifications

• Must hold NYS LMSW license with supervision eligibility.
• Minimum 3 years of experience serving related populations.
• Strong clinical understanding of Housing First and Harm Reduction models.
• Experience with crisis intervention, risk assessment, and incident management.
• Ability to collaborate with a wide range of stakeholders and lead teams.

Responsibilities

• Supervise a team of Case Managers and Consumer Advocates.
• Provide regular, structured supervision meetings for direct reports.
• Promote Housing First and Harm Reduction in service delivery.
• Develop and implement individual service plans with thorough documentation.
• Coordinate care with outreach teams and housing providers.
• Guide staff in de-escalation and crisis management.
• Ensure compliance with regulatory and agency standards.

Skills

Supervision

Crisis intervention

Communication

Trauma-informed care

Motivational interviewing

Housing First

Education

NYS Licensed Masters Social Worker (LMSW)

Tools

Microsoft Office

Access databases

Job description

The Safe Options Support (SOS) program addresses the needs of individuals experiencing homelessness on the streets and in public transit locations by offering direct linkages to services that address their immediate needs and providing support during the transition from street homelessness to stable housing.

The project relies on consistent cross-system collaboration for data sharing, care plan coordinator, and accessing community-based resources.

Reporting to the Assistant Director, Programs, Safe Options Support the Clinical Coordinator supervises Case Managers and Consumer Advocates for the SOS team serving The Rockaways. The Clinical Coordinator also manages a small caseload. The Clinical Coordinator ensures the utilization of Harm Reduction and Housing First strategies and other best- practice clinical interventions to ensure the highest quality care for clients. The Clinical Coordinator is responsible for ensuring client records are kept in compliance with regulatory and agency standards.

The Clinical Coordinator works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise a team of Case Managers and Consumer Advocates


• Provide regular, structured supervision meetings for direct reports


• Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice


• Develop and implement individual service plans; ensure documentation of client contact and progress is comprehensive and timely


• Interview and assess potential clients


• Provide clinical direction and leadership to the program, help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors


• Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement


• Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely


• Assess and evaluate client functioning


• Supervise and conduct case conferences


• Coordinate delivery of care with multiple service providers, particularly outreach teams and transitional and permanent housing providers


• Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict


• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW) required


• Minimum 3 years of experience with related populations; previous supervisory and administrative experience preferred


• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients


• Experience with crisis intervention, including, risk assessments and incident management


• Ability to work successfully with a wide range of internal and external stakeholders


• Demonstrated success in working in a fast-paced environment with multiple priorities


• Ability to delegate and motivate staff to achieve deliverables


• Ability to communicate (verbally and written) with diverse populations and stakeholders


• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is required


• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required


• Bilingual preferred