Clinical Coordinator, Outreach

Breaking Ground; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Breaking Ground in Queens, NY, seeks a Clinical Coordinator to supervise Case Managers and ensure high-quality, trauma-informed care using Housing First and Harm Reduction principles. Reporting to the Assistant Director, Programs, Outreach, you will coordinate service plans, oversee client records, and collaborate with outreach teams to support housing placements.

The role requires LMSW licensure, 3+ years in related populations, and strong leadership and communication skills to navigate a

Qualifications

• NYS Licensed LMSW requirement.
• 3+ years of experience with related populations; supervisory experience preferred.
• Thorough clinical understanding of Housing First, motivational interviewing, Harm Reduction models, and related service delivery concepts.
• Experience with crisis intervention, including risk assessments and incident management.
• Ability to work with a wide range of internal and external stakeholders; fast-paced environment experience.

Responsibilities

• Supervise a team of Case Managers.
• Provide regular, structured supervision meetings for direct reports.
• Promote Housing First, Harm Reduction, CPI, Motivational Interviewing and trauma-informed care models of practice.
• Develop and implement individual service plans; ensure documentation of client contact and progress.
• Interview and assess potential clients.
• Provide clinical direction and leadership to the program; troubleshoot and strategize solutions around client engagement.
• Oversee development and implementation of service plans; ensure documentation is comprehensive and timely.
• Coordinate care with multiple service providers and outreach teams.
• Support front-line staff in de-escalation and crisis situations.

Skills

Supervisory experience

Staff development

Crisis intervention

Motivational Interviewing

Trauma-informed care

Communication skills

Education

NYS Licensed Master Social Worker (LMSW)

Tools

Microsoft Office Suite

Word

Excel

Outlook

Microsoft Teams

Access-based databases

Job description

S2H BQ - QUEENS, 100-30 Atlantic Ave, Jamaica, New York, United States of America

Job Description

Posted Monday, July 6, 2026 at 4:00 AM

ABOUT US: - We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Reporting to the Assistant Director, Programs, Outreach, the Clinical Coordinator supervises Case Managers and ensures the utilization of Harm Reduction and Housing First strategies and other best–practice clinical interventions to ensure the highest quality care for clients. The Clinical Coordinator is responsible for client records to be kept in compliance with regulatory and agency standards.

The Clinical Coordinator works primarily during business hours Monday‑Friday, with off‑hours availability in case of emergency or for special projects/initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise a team of Case Managers
• Provide regular, structured supervision meetings for direct reports
• Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma‑informed care models of practice
• Develop and implement individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Interview and assess potential clients
• Provide clinical direction and leadership to the program, help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
• Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement
• Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Assess and evaluate client functioning
• Supervise and conduct case conferences
• Coordinate delivery of care with multiple service providers, particularly outreach teams.
• Work collaboratively with outreach teams to ensure individuals succeed in transitional housing and avoid return to homelessness.
• Provide support and guidance to front line staff in managing difficult situations and successfully de‑escalating conflict
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW) required
• Minimum 3 years of experience with related populations; previous supervisory and administrative experience preferred
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Experience with crisis intervention, including risk assessments and incident management
• Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast‑paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access‑based databases and the ability to learn new programs are required