Clinical Coordinator, Outreach

Breaking Ground; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Breaking Ground in New York City seeks a Clinical Coordinator to supervise a team of Case Managers and ensure use of Harm Reduction and Housing First strategies, delivering high-quality care in a regulatory-compliant environment. The role reports to the Assistant Director, Programs, Outreach, and oversees documentation and client progress.

Responsibilities include developing service plans, interviewing potential clients, coordinating care with outreach teams, and guiding staff to achieve housing

Qualifications

• NYS Licensed Masters Social Worker (LMSW) required.
• Thorough clinical understanding of Housing First and Motivational Interviewing.
• Experience with crisis intervention and risk assessments.
• Ability to coordinate across internal and external stakeholders.
• Proficiency with MS Office; willingness to learn new systems.
• Bilingual preferred.

Responsibilities

• Supervise a team of Case Managers and conduct regular supervision meetings.
• Promote Housing First, Harm Reduction and trauma-informed practices.
• Develop and implement individual service plans with thorough documentation.
• Interview and assess potential clients and coordinate care with providers.
• Provide clinical direction, troubleshoot and strategize engagement strategies.
• Monitor progress and oversee case conferences; support de-escalation of conflicts.
• Ensure compliance with regulatory and agency standards.

Skills

Supervision

CPI

Motivational Interviewing

Housing First

Trauma-Informed Care

Client Engagement

Crisis Intervention

Documentation

Stakeholder Collaboration

Education

MSW degree

LMSW license (NYS)

Tools

Microsoft Word

Excel

Outlook

Microsoft Teams

Access databases

Job description

Reporting to the Assistant Director, Programs, Outreach, the Clinical Coordinator supervises Case Managers and ensures the utilization of Harm Reduction and Housing First strategies and other best-practice clinical interventions to ensure the highest quality care for clients. The Clinical Coordinator is responsible for client records are kept in compliance with regulatory and agency standards.

The Clinical Coordinator works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise a team of Case Managers
• Provide regular, structured supervision meetings for direct reports
• Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
• Develop and implement individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Interview and assess potential clients
• Provide clinical direction and leadership to the program, help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
• Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement
• Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Assess and evaluate client functioning
• Supervise and conduct case conferences
• Coordinate delivery of care with multiple service providers, particularly outreach teams.
• Work collaboratively with outreach teams to ensure individuals succeed in transitional housing and avoid return to homelessness.
• Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW) required
• Minimum 3 years of experience with related populations; previous supervisory and administrative experience preferred
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Experience with crisis intervention, including, risk assessments and incident management
• Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast-paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required
• Bilingual preferred