Clinical Concierge MA - Elevate Patient Care Experience

LVHN; Pottsville (Schuylkill County); On-site; USD 23,000 - 30,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) seeks a Medical Assistant to be the first point of contact and support high-quality patient care. The role blends administrative, clerical, and clinical duties to streamline workflows and coordinate care with clinicians and staff.

Responsibilities include patient check-in/out, rooming, data collection, basic exams, and assisting with procedures, under physician supervision. Strong customer service and EMR proficiency are essential.

Qualifications

• Specialized Diploma as a Medical Assistant or LVPG Medical Assistant Trainee
• Strong multitasking, organizational, and problem-solving skills
• Proficiency in EMR systems, Word, and Excel
• Ability to adapt to changing priorities while maintaining efficiency in a fast-paced healthcare environment
• Excellent communication and interpersonal skills with empathy and professionalism
• Exceptional customer service and phone etiquette
• Knowledge of clinical workflows, medical terminology, and basic patient care practices
• BLS - Basic Life Support within 30 Days

Responsibilities

• Behaves professionally and empathetically to build trust and relationships with patients and guests
• Coordinate and perform patient check-in/check-out with accurate registration
• Verify insurance eligibility, collect payments, and process referrals
• Schedule appointments while optimizing clinic workflow
• Handle patient inquiries
• Maintain electronic medical records (EMR) with accuracy
• Maintain logs including quality control and stat cart checks
• Measure and document patient data (vital signs, height/weight) and doc in chart
• Assist providers with collecting patient information for visits
• Complete patient rooming and expedite care while communicating risks to provider
• Prepare and maintain exam rooms with sanitation and supply stocking
• Collect and prepare lab specimens and complete requisitions
• Administer medications and vaccinations per orders or protocols within scope
• Support patient procedures and aid examinations
• Complete follow-up calls 2–3 days post-discharge

Skills

Multitasking

Organizational skills

Problem-solving

EMR proficiency

Microsoft Excel

Communication

Interpersonal skills

Customer service

Phone etiquette

Clinical workflows

Medical terminology

Basic patient care

Education

Diploma in Medical Assistant

Associate's Degree in Medical Assistant

CCMA - Certified Clinical Medical Assistant

CMA - Certified Medical Assistant

RMA - Registered Medical Assistant

NCMA - National Certified Medical Assistant

NRCMA - National Registered Certified Medical Assistant

CMAC - Clinical Medical Assistant Certification

MAC - Medical Assistant Certification

NAHAM certifications upon hire

Tools

EMR systems

Microsoft Word

Job description

Lehigh Valley Health Network (LVHN) seeks a Medical Assistant to be the first point of contact and support high-quality patient care. The role blends administrative, clerical, and clinical duties to streamline workflows and coordinate care with clinicians and staff.

Responsibilities include patient check-in/out, rooming, data collection, basic exams, and assisting with procedures, under physician supervision. Strong customer service and EMR proficiency are essential.