Clinical Center Coordinator – Patient Experience

Roswell Park; New York (NY); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Roswell Park Comprehensive Cancer Center is seeking a Clinical Center Associate Trainee or Clinical Center Associate I to support Ambulatory Services-Urology. You will be the welcoming face, manage schedules, record physician orders, and assist patients and visitors while coordinating with a multidisciplinary team.

The role emphasizes accuracy, confidentiality, and exceptional service in a fast-paced clinical environment, with a focus on guiding patients through visits and handling payments

Qualifications

• High School diploma or GED with 1 year full-time customer service experience.
• Associate's degree in Medical Office Administration or equivalent clinical administrative experience.
• Medical terminology knowledge and clinical office systems experience preferred.

Responsibilities

• Answer calls and assist patients and visitors.
• Manage clinic schedules and record physician orders accurately.
• Guide patients through visits and help with co-pay collections.
• Collaborate with care team to ensure smooth operations.
• Maintain confidentiality and provide exceptional patient service.

Skills

Customer service

Scheduling appointments

Medical terminology

Communication skills

Confidentiality

Attention to detail

Education

High School diploma or GED

Medical Office Assistant degree

Medical Assistant certificate program

Job description

Roswell Park Comprehensive Cancer Center is seeking a Clinical Center Associate Trainee or Clinical Center Associate I to support Ambulatory Services-Urology. You will be the welcoming face, manage schedules, record physician orders, and assist patients and visitors while coordinating with a multidisciplinary team.

The role emphasizes accuracy, confidentiality, and exceptional service in a fast-paced clinical environment, with a focus on guiding patients through visits and handling payments