Clinical Center Associate I/Clinical Center Associate Trainee

Roswell Park; New York (NY); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Roswell Park Comprehensive Cancer Center is seeking a Clinical Center Associate Trainee or Clinical Center Associate I to support Ambulatory Services-Urology. You will be the welcoming face, manage schedules, record physician orders, and assist patients and visitors while coordinating with a multidisciplinary team.

The role emphasizes accuracy, confidentiality, and exceptional service in a fast-paced clinical environment, with a focus on guiding patients through visits and handling payments

Qualifications

• High School diploma or GED with 1 year full-time customer service experience.
• Associate's degree in Medical Office Administration or equivalent clinical administrative experience.
• Medical terminology knowledge and clinical office systems experience preferred.

Responsibilities

• Answer calls and assist patients and visitors.
• Manage clinic schedules and record physician orders accurately.
• Guide patients through visits and help with co-pay collections.
• Collaborate with care team to ensure smooth operations.
• Maintain confidentiality and provide exceptional patient service.

Skills

Customer service

Scheduling appointments

Medical terminology

Communication skills

Confidentiality

Attention to detail

Education

High School diploma or GED

Medical Office Assistant degree

Medical Assistant certificate program

Job description

Clinical Center Associate I/Clinical Center Associate Trainee### Clinical Center Associate I/Clinical Center Associate TraineeApply: Hospital: Full time: Posted Today: R-21651## **Title:**Clinical Center Associate I/Clinical Center Associate Trainee**Job Type:**Regular## **Company:**Roswell Park Comprehensive Cancer Center## **Department:**Ambulatory Services - Float Pool## **Time Type:**Full time## **Weekly Hours:**37.5## FTE:0.9375## **Shift:**First Shift (United States of America)## **Summary:** Be the Heart of Our Patient Experience! We’re looking for a detail-oriented Clinical Center Associate Trainee or Clinical Center Associate I to keep our Ambulatory Services-Urology department running smoothly. In this role, you’ll be the welcoming face and steady hand behind the scenes—answering calls, assisting patients and visitors, managing clinic schedules, and accurately recording physician orders. You’ll help guide patients through their visits, handle co-pay collections with care and professionalism, and collaborate closely with a supportive care team. Working in a confidential, supervised setting, you’ll play a vital role in ensuring exceptional service, seamless operations, and a positive experience for everyone who walks through our doors. If you enjoy being at the center of it all and making a meaningful impact every day, this could be the perfect fit for you! Starting hourly rate for the Clinical Center Associate Trainee position is $20.43. Starting hourly rate for the Clinical Center Associate I position is $22.79. Both positions includes a comprehensive benefits package.## **Qualifications:**Required Education and Experience for Clinical Center Associate Trainee: High School diploma or High School Equivalency diploma and one (1) year of full-time experience in customer service. Required Education and Experience for Clinical Center Associate I: 1. Medical Office Assistant Associate’s degree; or 2. Associate’s degree and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 4. High School diploma or High School Equivalency Diploma and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 5. High School diploma or High School Equivalency Diploma and the equivalent of one (1) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).**Preferred Qualifications:** The ideal candidate will possess an Associate's degree in Healthcare Administration, Business Administration, or a related field, or an equivalent combination of education and experience. Candidates should have at least one year of experience in a healthcare, medical office, ambulatory clinic, or high-volume customer service environment. Successful applicants will demonstrate experience scheduling patient appointments using Electronic Health Record (EHR) or practice management systems such as Epic, Athena, or Citrix, along with a strong understanding of medical terminology. Experience verifying insurance coverage, collecting co-payments, and maintaining accurate patient demographic information is highly desired. The ideal candidate thrives in a fast-paced clinical setting and can effectively manage multiple priorities while maintaining exceptional accuracy and attention to detail. Strong customer service, communication, and interpersonal skills are essential, with the ability to interact professionally and compassionately with patients, families, providers, and multidisciplinary healthcare teams. Additional preferred qualifications include proficiency with Microsoft Office applications, including Outlook, Word, and Excel, as well as the ability to exercise sound judgment, maintain confidentiality, and work independently with minimal supervision. Experience coordinating patient care and services with ancillary departments such as Radiology, Laboratory, Surgical Services, and other clinical areas is preferred. The successful candidate will be highly organized, patient-focused, detail-oriented, and committed to delivering an exceptional healthcare experience while supporting efficient clinic operations.