Clinical Center Associate Trainee / Clinical Center Associate I – Full-Time Day Shift Opportuni[...]

Roswell Park Comprehensive Cancer Center; Roswell (NM); On-site; USD 26,932 - 30,045; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Roswell Park Comprehensive Cancer Center is seeking candidates for the Clinical Center Associate Trainee/Clinical Center Associate I positions. These roles emphasize exceptional service and support to patients during their visits and include responsibilities such as managing clinic schedules, assisting visitors, and accurately recording physician orders.

The roles require a high school diploma or equivalency, with additional qualifications for the Associate I position. Starting hourly rates are $19.55 for Trainees and $21.81 for Associates, along with a comprehensive benefits package.

Qualifications

• High School diploma or equivalency required for Clinical Center Associate Trainee.
• One year of full-time customer service experience necessary.
• Associate's degree or equivalent experience required for Clinical Center Associate I.

Responsibilities

• Answer and direct incoming calls.
• Assist patients and visitors with inquiries and navigation.
• Manage clinic schedules and coordinate appointments.
• Record physician orders accurately.
• Handle co-pay collections professionally.
• Collaborate with supportive care and clinical staff.

Skills

Customer service experience

Administrative support

Medical terminology

Education

High School diploma or equivalency

Associate’s degree in Medical Office Assistant

Completion of Roswell Park–approved Medical Assistant certificate program

Job description

Clinical Center Associate Trainee / Clinical Center Associate I (Day Shift)

Be the heart of our patient experience. As a clinical center associate trainee or associate I, you will serve as the welcoming face and steady hand behind the scenes—answering calls, assisting patients and visitors, managing clinic schedules, and accurately recording physician orders. You will help guide patients through their visits, handle co‑pay collections with care, and collaborate closely with a supportive care team. You will work in a confidential, supervised setting ensuring exceptional service, seamless operations, and a positive experience for everyone who walks through our doors.

Responsibilities

• Answer and direct incoming calls
• Assist patients and visitors with inquiries and navigation
• Manage clinic schedules and coordinate appointments
• Record physician orders accurately
• Handle co‑pay collections professionally
• Collaborate with supportive care and clinical staff

Qualifications

Clinical Center Associate Trainee

• High School diploma or equivalency
• One (1) year of full‑time customer service experience

Clinical Center Associate I

• Associate’s degree in Medical Office Assistant
• Associate’s degree with one (1) year of full‑time administrative support in a clinical setting using medical terminology
• High School diploma with completion of a Roswell Park–approved Medical Assistant certificate program and one (1) year of full‑time administrative support in a clinical setting using medical terminology
• High School diploma with two (2) years of full‑time administrative support experience in a clinical setting using medical terminology
• High School diploma with one (1) year of full‑time customer service experience and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center

Compensation & Benefits

Starting hourly rate for the Clinical Center Associate Trainee position is $19.55. Starting hourly rate for the Clinical Center Associate I position is $21.81. Both positions include a comprehensive benefits package.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) believe that all persons are entitled to equal employment opportunities. We do not discriminate against our employees, applicants, or job seekers because of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy‑related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a protected category, or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation for any part of the employment process, please email HR‑[e-mail] with the nature of your request and your contact information.