Clinical Care Coordinator & Triage Nurse (CMA/LPN)

Health West Inc; Chubbuck (ID); On-site; USD 36,000 - 48,000; Full time

Job summary

Health West Inc. is seeking a clinical assistant to perform telephone triage, patient follow-up, and care coordination in a clinic setting. The role requires CMA or PN credentials, BLS, and Idaho licensure, with about one year of healthcare experience preferred.

Responsibilities include refilling medications, tracking recalls, coordinating referrals, and supporting outreach activities while ensuring quality patient care and compliance with clinic protocols.

Qualifications

• Education requirements include high school diploma and medical assistant or nursing program graduation.
• National Medical Assistant Certification is required.
• Idaho Practical Nursing License (or equivalent) required.
• BLS certification required.

Responsibilities

• Telephone triage for patient concerns and questions.
• Perform patient follow-up and coordinates care per clinic protocol (e.g., authorizations, abnormal results).
• Refill patient medications per clinic protocol.
• Enter and track patient recalls (immunizations, tests, screenings).
• Track outpatient referrals and coordinate across departments.
• Act as float to cover staff shortages for in-person care; follow established workflows.
• Participate in meetings and continuous quality improvement activities.
• Assist with outreach events and document outcomes and data for reporting.

Education

High School Diploma or Equivalent

Graduation from Medical Assistant Program or Equivalent

Graduation from Practical Nursing Program or Equivalent

National Medical Assistant Certification

Idaho Practical Nursing License

BLS Certification

Job description

Health West Inc. is seeking a clinical assistant to perform telephone triage, patient follow-up, and care coordination in a clinic setting. The role requires CMA or PN credentials, BLS, and Idaho licensure, with about one year of healthcare experience preferred.

Responsibilities include refilling medications, tracking recalls, coordinating referrals, and supporting outreach activities while ensuring quality patient care and compliance with clinic protocols.