CMA / LPN: Patient Care & Care Coordination

Health West; Chubbuck (ID); On-site; USD 36,000 - 60,000; Full time

Job summary

Health West is seeking a full-time clinic teammate in Chubbuck, ID to provide telephone triage, follow-up, and care coordination for patients. You will refill medications, manage recalls and referrals, and work with multiple departments to ensure smooth patient flow.

The role supports outreach events and quality-improvement activities, coaches patients in managing chronic conditions, and helps remove barriers to care while complying with clinic policies and procedures.

Qualifications

• One year recent experience in a health care setting preferred.
• Current National Medical Assistant Certification required.
• Current Idaho Practical Nursing License or equivalent required.
• Current certification in BLS required.

Responsibilities

• Telephone triage for patient concerns/questions.
• Perform patient follow-up and coordinates care (e.g. obtain prior authorizations, follow-up on abnormal results, manage appropriate buckets in EMR, etc.), per clinic protocol.
• Refill patient medications per clinic protocol.
• Enter in and tracks patient recalls as appropriate (childhood and adult immunizations, future blood work, abnormal paps, colonoscopies, etc.).
• Track outpatient referrals, per policy and procedure.
• Review and coordinate with other departments and integrate work with other staff to ensure timely and accurate patient flow.
• Act as float to help fill in during staff shortages for in-person patient care in the clinical setting; follow workflows, policy procedures set for clinical nursing.
• Participate in meetings.
• Participate in continuous quality improvement activities.
• Assist with outreach activities such as health fairs, when needed.
• Document client encounters from outreach events, activities, service plans, and outcomes achieved by client in an effective manner; completes and submits monthly reports; and ensures accurate data collection for quality measures and other reporting purpose.
• Coach patients in effective management of their chronic health conditions and self-care. Assist patient in understanding care plans and instructions. Motivate patients/clients to be active and engage event participants in their health and overall wellbeing.
• Assist patients in accessing health-related services to appropriate medical and specialty providers and overcoming barriers to obtaining needed medical care and /or social service.
• Comply with Health West Inc.s policies and procedures.
• Other duties as assigned

Education

High School Diploma or Equivalent

Medical Assistant Program

Practical Nursing Program

Job description

Health West is seeking a full-time clinic teammate in Chubbuck, ID to provide telephone triage, follow-up, and care coordination for patients. You will refill medications, manage recalls and referrals, and work with multiple departments to ensure smooth patient flow.

The role supports outreach events and quality-improvement activities, coaches patients in managing chronic conditions, and helps remove barriers to care while complying with clinic policies and procedures.