CMA/LPN

Health West Inc; Chubbuck (ID); On-site; USD 36,000 - 48,000; Full time

Job summary

Health West Inc. is seeking a clinical assistant to perform telephone triage, patient follow-up, and care coordination in a clinic setting. The role requires CMA or PN credentials, BLS, and Idaho licensure, with about one year of healthcare experience preferred.

Responsibilities include refilling medications, tracking recalls, coordinating referrals, and supporting outreach activities while ensuring quality patient care and compliance with clinic protocols.

Qualifications

• Education requirements include high school diploma and medical assistant or nursing program graduation.
• National Medical Assistant Certification is required.
• Idaho Practical Nursing License (or equivalent) required.
• BLS certification required.

Responsibilities

• Telephone triage for patient concerns and questions.
• Perform patient follow-up and coordinates care per clinic protocol (e.g., authorizations, abnormal results).
• Refill patient medications per clinic protocol.
• Enter and track patient recalls (immunizations, tests, screenings).
• Track outpatient referrals and coordinate across departments.
• Act as float to cover staff shortages for in-person care; follow established workflows.
• Participate in meetings and continuous quality improvement activities.
• Assist with outreach events and document outcomes and data for reporting.

Education

High School Diploma or Equivalent

Graduation from Medical Assistant Program or Equivalent

Graduation from Practical Nursing Program or Equivalent

National Medical Assistant Certification

Idaho Practical Nursing License

BLS Certification

Job description

Telephone triage for patient concerns/questionsPerform patient follow-up and coordinates care (e.g. obtain prior authorizations, follow-up on abnormal results, manage appropriate buckets in EMR, etc.), per clinic protocolRefill patient medications per clinic protocolEnter in and tracks patient recalls as appropriate (childhood and adult immunizations, future blood work, abnormal paps, colonoscopies, etc.)Track outpatient referrals, per policy and procedureReview and coordinate with other departments and integrate work with other staff to ensure timely and accurate patient flowAct as float to help fill in during staff shortages for in-person patient care in the clinical setting; follow workflows, policy procedures set for clinical nursingParticipate in meetingsParticipate in continuous quality improvement activitiesAssist with outreach activities such as health fairs, when neededDocument client encounters from outreach events, activities, service plans, and outcomes achieved by client in an effective manner; completes and submits monthly reports; and ensures accurate data collection for quality measures and other reporting purposeCoach patients in effective management of their chronic health conditions and self-care. Assist patient in understanding care plans and instructions. Motivate patients/clients to be active and engage event participants in their health and overall wellbeing.Assist patients in accessing health-related services to appropriate medical and specialty providers and overcoming barriers to obtaining needed medical care and /or social serviceComply with Health West Inc.s policies and proceduresOther duties as assignedEducationHigh School Diploma or EquivalentGraduation from a Medical Assistant Program or EquivalentGraduation from a Practical Nursing Program or EquivalentExperienceOne year recent experience in a health care setting preferred. Current National Medical Assistant Certification required. Current Idaho Practical Nursing License or equivalent required. Current certification in BLS.