CMA/LPN

Health West Inc; Garden City (UT); On-site; USD 36,000 - 52,000; Full time

Job summary

Health West Inc. is seeking a clinical support professional to provide telephone triage for patient concerns and questions, and to follow up on care plans.

The role includes coordinating care with clinics, managing medication refills, and tracking recalls such as immunizations and tests. The position also involves coordinating with other departments to ensure smooth patient flow, acting as a float during staffing shortages, and participating in quality improvement activities and outreach when

Qualifications

• Requires High School Diploma or equivalent.
• Graduate from a Medical Assistant or Practical Nursing program.
• Current National Medical Assistant Certification (NMC) required.
• If licensed as PN in Idaho, active license required; BLS certification required.

Responsibilities

• Telephone triage for patient concerns and questions.
• Perform patient follow-up and coordinate care per clinic protocol.
• Refill medications per clinic protocol and track patient recalls (imms, labs, screenings).
• Coordinate with other departments to ensure timely patient flow.
• Float to fill staffing shortages while following clinical workflows.

Skills

Communication skills

Care coordination

Patient education

Attention to detail

Team collaboration

Education

High School Diploma

Medical Assistant program

Practical Nursing program

National Medical Assistant Certification

Idaho Practical Nursing License

Tools

EMR systems

Job description

Telephone triage for patient concerns/questionsPerform patient follow-up and coordinates care (e.g. obtain prior authorizations, follow-up on abnormal results, manage appropriate buckets in EMR, etc.), per clinic protocolRefill patient medications per clinic protocolEnter in and tracks patient recalls as appropriate (childhood and adult immunizations, future blood work, abnormal paps, colonoscopies, etc.)Track outpatient referrals, per policy and procedureReview and coordinate with other departments and integrate work with other staff to ensure timely and accurate patient flowAct as float to help fill in during staff shortages for in-person patient care in the clinical setting; follow workflows, policy procedures set for clinical nursingParticipate in meetingsParticipate in continuous quality improvement activitiesAssist with outreach activities such as health fairs, when neededDocument client encounters from outreach events, activities, service plans, and outcomes achieved by client in an effective manner; completes and submits monthly reports; and ensures accurate data collection for quality measures and other reporting purposeCoach patients in effective management of their chronic health conditions and self-care. Assist patient in understanding care plans and instructions. Motivate patients/clients to be active and engage event participants in their health and overall wellbeing.Assist patients in accessing health-related services to appropriate medical and specialty providers and overcoming barriers to obtaining needed medical care and /or social serviceComply with Health West Inc.s policies and proceduresOther duties as assignedEducationHigh School Diploma or EquivalentGraduation from a Medical Assistant Program or EquivalentGraduation from a Practical Nursing Program or EquivalentExperienceOne year recent experience in a health care setting preferred. Current National Medical Assistant Certification required. Current Idaho Practical Nursing License or equivalent required. Current certification in BLS.