Clinical Applications Systems Analyst II — Optimize Patient Care

Wakemed; Raleigh (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

WakeMed is seeking a Systems Analyst II, Clinical Applications to lead the build, implementation, and optimization of assigned clinical applications. You will serve as a key partner between Information Services, departments, and software vendors to ensure technology solutions support patient care and operations.

You will analyze workflows, gather requirements, configure solutions, test deployments, and provide Tier 2 support while creating documentation and training resources for ongoing system

Qualifications

• Bachelor's degree or Associate's degree in Business, Technology, Healthcare, or a related field preferred.
• Minimum of 3 years of experience in Systems Analysis, Information Technology, healthcare applications, or a related technology environment.
• Experience analyzing workflows, gathering business requirements, configuring applications, testing solutions, and supporting application lifecycles.
• Strong problem-solving, communication, and customer service skills with the ability to work effectively with technical and non-technical stakeholders.
• Professional certification, licensure, or registration related to the field of practice is preferred.

Responsibilities

• Lead the design, configuration, testing, implementation, and ongoing support of assigned clinical applications and system enhancements.
• Analyze customer requests, department workflows, and business requirements to develop and implement effective technology solutions.
• Provide Tier 2 application support by investigating, troubleshooting, and resolving complex system and application issues.
• Collaborate with operational leaders, end users, and vendors to improve workflows, optimize system functionality, and support informed decision-making.
• Create and maintain application documentation, reporting specifications, and educational resources while supporting system upgrades and change management initiatives.

Skills

Systems Analysis

Healthcare IT

Stakeholder communication

Problem-solving

Education

Bachelor's degree in Business/Technology/Healthcare

Associate's degree in Business/Technology/Healthcare

Professional certification (preferred)

Job description

WakeMed is seeking a Systems Analyst II, Clinical Applications to lead the build, implementation, and optimization of assigned clinical applications. You will serve as a key partner between Information Services, departments, and software vendors to ensure technology solutions support patient care and operations.

You will analyze workflows, gather requirements, configure solutions, test deployments, and provide Tier 2 support while creating documentation and training resources for ongoing system