Systems Analyst II, Clinical

WakeMed; Raleigh (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

WakeMed is seeking a Systems Analyst II, Clinical Applications to lead design, configuration, testing, and support of clinical software. You will partner with Information Services, clinical departments, and software vendors to ensure solutions enhance patient care and operations.

You will analyze workflows, gather requirements, and drive enhancements across the application lifecycle, delivering documentation, training resources, and upgrades.

Qualifications

• Bachelor's or Associate's degree in a related field preferred.
• Minimum of 3 years of experience in Systems Analysis or healthcare IT.
• Experience analyzing workflows, gathering business requirements, configuring applications, testing solutions, and supporting application lifecycles.
• Strong problem-solving, communication, and customer service skills with the ability to work with technical and non-technical stakeholders.
• Professional certification, licensure, or registration related to the field of practice is preferred.

Responsibilities

• Lead the design, configuration, testing, implementation, and ongoing support of assigned clinical applications and system enhancements.
• Analyze customer requests, department workflows, and business requirements to develop and implement effective technology solutions.
• Provide Tier 2 application support by investigating, troubleshooting, and resolving complex system and application issues.
• Collaborate with operational leaders, end users, and vendors to improve workflows, optimize system functionality, and support informed decision-making.
• Create and maintain application documentation, reporting specifications, and educational resources while supporting system upgrades and change management initiatives.

Skills

Systems Analysis

Healthcare IT

Stakeholder comms

Application configuration

Education

Bachelor's degree

Associate's degree

Job description

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

We're hiring a Systems Analyst II, Clinical Applications to lead the build, implementation, optimization, and ongoing support of assigned clinical applications. In this role, you'll serve as a key partner between Information Services, operational departments, and software vendors to ensure our technology solutions effectively support patient care and business operations. You'll act as a subject matter expert for assigned applications, leading system enhancements, troubleshooting complex issues, and helping departments maximize the value of their technology investments.

What You'll Do

• Lead the design, configuration, testing, implementation, and ongoing support of assigned clinical applications and system enhancements.
• Analyze customer requests, department workflows, and business requirements to develop and implement effective technology solutions.
• Provide Tier 2 application support by investigating, troubleshooting, and resolving complex system and application issues.
• Collaborate with operational leaders, end users, and vendors to improve workflows, optimize system functionality, and support informed decision-making.
• Create and maintain application documentation, reporting specifications, and educational resources while supporting system upgrades and change management initiatives.

Who You Are

• Bachelor's degree or Associate's degree in Business, Technology, Healthcare, or a related field preferred.
• Minimum of 3 years of experience in Systems Analysis, Information Technology, healthcare applications, or a related technology environment.
• Experience analyzing workflows, gathering business requirements, configuring applications, testing solutions, and supporting application lifecycles.
• Strong problem-solving, communication, and customer service skills with the ability to work effectively with technical and non-technical stakeholders.
• Professional certification, licensure, or registration related to the field of practice is preferred.

At WakeMed, you'll have the opportunity to make a meaningful impact by supporting technology solutions that help our caregivers deliver exceptional patient care.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Experience

Associate's Degree Business Preferred Technology Preferred Healthcare Preferred

3 Years Information Technology - Systems Analysis Required