Clinical Administrative Assistant I — Patient Access

Cleveland Clinic; Youngstown (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Youngstown is seeking an administrative assistant to support medical staff and ensure efficient department operations and exceptional patient experiences.

The role includes handling patient inquiries, assisting with referrals, managing medical records in EPIC, and coordinating insurance information with Patient Financial Advisors. English proficiency required; healthcare office experience preferred.

Qualifications

• One year experience including customer service, healthcare office setting preferred.
• Familiarity with electronic medical records preferred.
• Typing proficiency with accuracy preferred.
• Experience using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) preferred.

Responsibilities

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for referrals and patient inquiries and triage.
• Handle external medical records and enter images into the EPIC system.
• Collect and forward insurance information to Patient Financial Advisors and follow up.
• Assist patients with check-in for virtual appointments and monitor referrals.

Skills

Customer service

Communication

Organization

Problem solving

Education

High School Diploma or GED

Associate’s degree preferred

Tools

EPIC EMR

MS Office

Job description

Cleveland Clinic Youngstown is seeking an administrative assistant to support medical staff and ensure efficient department operations and exceptional patient experiences.

The role includes handling patient inquiries, assisting with referrals, managing medical records in EPIC, and coordinating insurance information with Patient Financial Advisors. English proficiency required; healthcare office experience preferred.