Clinical Administrative Assistant II - Colorectal Surgery

Cleveland Clinic; Cleveland (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Cleveland Clinic's Main Campus is seeking a Clinical Administrative Assistant II to provide high-level administrative support to medical staff, ensuring efficient departmental operations and a patient-centered experience.

The role requires 3+ years of experience, EMR familiarity, EPIC training within the first year, and proficient Microsoft Office skills. Typical hours are 40 per week, 8:00am–5:00pm, with paying range $16.47–$23.61 per hour.

Qualifications

• High School Diploma or GED required.
• 3 years of administrative assistant experience in a professional setting.
• Experience with Electronic Medical Records (EMR).
• Must complete EPIC training during first year.
• Experience using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as first contact for referrals and patient/family inquiries; triage appropriately.
• Manage external medical records and enter images into the EPIC system.
• Document and convey patient matters to medical staff and initiate orders and labs.
• Manage physician clinic schedules and reconcile scheduling errors.
• Collect insurance information and forward to Patient Financial Advisors.
• Assist patients with check-in for virtual appointments and referrals.
• Handle messages and inbound calls; perform other duties as assigned.

Skills

Administrative support

Electronic Medical Records

EPIC training

Microsoft Office

Communication

Education

High School Diploma or GED

Associate/Bachelor's degree substitution

Tools

EPIC

Microsoft Office Suite

Job description

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Clinical Administrative Assistant II delivers high-level support to medical staff, promoting efficient departmental operations and a seamless, patient-centered experience. Responsibilities and patient interactions vary based on departmental specialties and individual provider practices.

A caregiver in this position works 40 hours, from 8:00am to 5:00pm

A caregiver who excels in this role will:

Patient Facing

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.
• Other duties as assigned.

Administrative

• Respond to provider’s emails and manage staff out-of-office arrangements.
• Respond to referral emails
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
• Offer IT assistance.
• Arrange and execute all department events and manage incoming mail.
• Take and transcribe meeting minutes.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• 3 years of administrative assistant experience in a professional setting
• OR Associate Degree or Bachelor’s Degree may substitute two years of experience
• Experience with Electronic Medical Records
• Must complete EPIC training during first year
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)
• *Experience may be assessed with an on-line Skills Assessment

Preferred qualifications for the ideal future caregiver include:

• Associate’s Degree
• Healthcare experience
• Typing proficiency with accuracy

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, the ability to move up to 20 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).