Clinical Administrative Assistant II

Beth Israel Deaconess Medical Center, Inc.; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Deaconess Medical Center, Inc. in Boston, MA is seeking an administrative professional to support physicians in clinical practice, academic and research activities.

You will manage schedules, coordinate communications, and handle patient interactions with professionalism. The ideal candidate has a High School diploma (associate degree preferred), 1–3 years of related experience, and proficiency with Microsoft Office.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems required, including web based applications and MS Office (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Answers and screens telephone calls.
• Takes accurate messages or directs call to appropriate person.
• Greets and directs patients, families, visitors and staff.
• Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.
• Updates patient demographic and insurance information and obtains referrals for appointments.
• Schedules patient appointments using scheduling tools.
• Coordinates and communicates ancillary appointments and procedures with other hospital staff.
• Obtains patient information and materials from referral sources.
• Prepares and maintains patient records for physicians.
• Acts as liaison with other departments and external customers.
• Handles confidential information and explains policies as needed.
• Collects co-payments at point of service.
• Coordinates billing tickets for office visits and services.
• Forwards billing tickets to billing staff.
• Reconciles collections at end of business day.
• Maintains physicians' schedules and calendars.
• Types correspondence and documents.
• Transcribes letters and patient notes as needed for physicians.
• Prepares and distributes routine reports.
• Notifies and reminds patients of scheduled appointments.
• Obtains authorization for radiologic exams as needed.
• Sorts and distributes mail and correspondence.
• Participates in special projects and process improvement initiatives.

Skills

Administrative support

Communication

Microsoft Office

Education

High School diploma or GED

Associate's degree preferred

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Deaconess Medical Center, Inc. in Boston, MA is seeking an administrative professional to support physicians in clinical practice, academic and research activities.

You will manage schedules, coordinate communications, and handle patient interactions with professionalism. The ideal candidate has a High School diploma (associate degree preferred), 1–3 years of related experience, and proficiency with Microsoft Office.