Clinical Admin Assistant - Internal Medicine Front Office

Mass General Brigham

Massachusetts

On-site

USD 24,000 - 32,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Mass General Brigham is seeking a full-time Practice Assistant to join our front desk team in Internal Medicine at Andover Medical Center, 323 Lowell Street. This onsite role runs Monday–Friday, 8:30 AM to 5:00 PM, and supports daily clinical operations with a mix of administrative and basic clinical tasks.

You will schedule appointments, greet patients, handle phones, process forms, and assist with patient flow under supervision.

Qualifications

Customer service mindset and ability to multi-task in a high-volume ambulatory clinic setting.
2–3 years of office experience required.
Bilingual (Spanish/English) preferred

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
May monitor patients in waiting room and responds to any needs for information.
Assists in patient flow processes.