Clinical Account & Customer Success Specialist

Candela Medical; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Candela Medical in the United States is seeking a Clinical/Account Management Support Specialist to join our team in a hybrid role, bridging clinical expertise, training, customer care, and post-sale support for the Glace device.

You will collaborate with clinical teams and clients, drive best practices, and ensure high standards of care while fostering long-term relationships, with travel up to 50%.

Qualifications

• 2+ years of clinical or healthcare experience.
• Experience with presenting and training is a plus but not required.
• Experience in customer care or client-facing roles is desirable.
• Willingness to travel up to 50% nationally.
• Hybrid work environment; location near an airport preferred.

Responsibilities

• Work with Senior Clinical Team Lead and Customer Success to drive strategy and improvement for the Glace brand.
• Provide clinical support to ensure patient care and safety per industry best practices.
• Build and maintain strong customer relationships and address needs promptly.
• Facilitate customer care initiatives, including user support and troubleshooting with Tech Support NA.
• Serve as a point of contact for client escalations, ensuring clear communication.
• Collaborate with clients to tailor clinical solutions to their needs and expectations.
• Support post-sales activities and customer utilization for long-term success.
• Coordinate user groups, onboarding, and sharing of clinical insights.

Skills

Communication

Interpersonal skills

Clinical knowledge

Customer-centric mindset

Problem solving

Job description

Candela Medical in the United States is seeking a Clinical/Account Management Support Specialist to join our team in a hybrid role, bridging clinical expertise, training, customer care, and post-sale support for the Glace device.

You will collaborate with clinical teams and clients, drive best practices, and ensure high standards of care while fostering long-term relationships, with travel up to 50%.