Account Management Support Specialist

Candela Medical; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Candela Medical in the United States is seeking a Clinical/Account Management Support Specialist to join our team in a hybrid role, bridging clinical expertise, training, customer care, and post-sale support for the Glace device.

You will collaborate with clinical teams and clients, drive best practices, and ensure high standards of care while fostering long-term relationships, with travel up to 50%.

Qualifications

• 2+ years of clinical or healthcare experience.
• Experience with presenting and training is a plus but not required.
• Experience in customer care or client-facing roles is desirable.
• Willingness to travel up to 50% nationally.
• Hybrid work environment; location near an airport preferred.

Responsibilities

• Work with Senior Clinical Team Lead and Customer Success to drive strategy and improvement for the Glace brand.
• Provide clinical support to ensure patient care and safety per industry best practices.
• Build and maintain strong customer relationships and address needs promptly.
• Facilitate customer care initiatives, including user support and troubleshooting with Tech Support NA.
• Serve as a point of contact for client escalations, ensuring clear communication.
• Collaborate with clients to tailor clinical solutions to their needs and expectations.
• Support post-sales activities and customer utilization for long-term success.
• Coordinate user groups, onboarding, and sharing of clinical insights.

Skills

Communication

Interpersonal skills

Clinical knowledge

Customer-centric mindset

Problem solving

Job description

Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the market leader in the development, manufacturing, and distribution of medical and aesthetic laser and light-based technologies. The Company’s technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic application including hair removal, wrinkle reduction, tattoo removal, improving the skin’s appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins, scarring and other common indications.

Candela develops products for the global aesthetic market. These products begin as concepts developed by Candela’s world-class team of scientists and engineers or as acquired or licensed technologies. These programs are supported by Candela’s global business unit, clinical, regulatory, and quality teams and are managed through our Product Development Process (PDP) and Quality Management System (QMS).

The Company’s headquarters are in Marlborough, Massachusetts, US, with an additional R&D facility in Yokneam, Israel and commercial locations across Asia Pacific, and Europe. Products are sold direct in 18 countries worldwide and through distributors in over 60 others and are supported by field sales, field service, clinical education and marketing organizations.

General Summary

We are seeking a dynamic, highly skilled Clinical/Account Management Support Specialist to join our team in a hybrid role that blends clinical expertise, training, customer care, technical support and client relations responsibilities. The ideal candidate will serve as a key liaison between clinical teams, clients, and user groups, ensuring high standards of care while fostering a collaborative, user-centered environment with focus on our Glace device. As a Clinical/Account Management Support Specialist, you will help facilitate clinical processes, share best practices, and provide support for the success of both internal teams and client relationships.

Key Responsibilities

• Work together with Senior Clinical Team Lead and Customer Success to drive strategy, execution and continuous improvement across the Glace brand.
• Provide clinical support to ensure optimal patient care and safety in line with industry’s best practices and regulatory requirements.
• Build and maintain strong customer relationships, ensuring their needs are understood and addressed in a timely and effective manner.
• Facilitate customer care initiatives, including user support, troubleshooting with Tech Support NA, and resolution of clinical-related concerns.
• Serve as a point of contact for client escalations, ensuring clear communication and swift problem-solving.
• Collaborate with clients to tailor clinical solutions to their specific needs and expectations.
• Work cross-functionally support post-sales activities and customer utilization efforts to ensure long term customer success.
• Coordinate user groups, customer journey and onboarding, ensuring active customer engagement and sharing of clinical insights and best practices.
• Share clinical knowledge and promote best practices to improve the overall user experience and client satisfaction.

Qualifications

Experience:

• 2+ years of relevant clinical or healthcare experience
• Exposure to clinical procedures, medical devices and patient care a plus
• Experience providing presentations, training and clinical document helpful but not required
• Proven track record of improving clinical outcomes and customer satisfaction
• Experience in customer care or client-facing roles is highly desirable
• Proactive, self-starter who thrives in hybrid, flexible working environments
• Strong clinical knowledge and ability to interpret and apply industry best practices
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and teams
• Problem-solving and conflict resolution skills, especially in customer-facing situations
• Customer-Centric mindset
• Clinical depth & problem solving
• up to 50% national travels
• candidate location preferable nearby an airport

This job description is not all inclusive and is intended to capture most of the job functions. Special projects and other tasks may be required by management.