Clinic Visit Navigator — Patient Care & Scheduling

Fairview Health Services; Minneapolis (MN); On-site; USD 28,000 - 39,000; Full time

Job summary

Fairview Health Services in Minneapolis, MN is seeking an In Clinic Visit Facilitator to support the Organ Transplant Care team. This 1.0 FTE role involves preparing patients for visits, collecting medical information, and coordinating with the care team to ensure smooth exams and timely follow-ups.

You will assist with rooming, charting, scheduling, and patient communication, helping to create a positive patient experience through in-person and virtual interactions.

Qualifications

• At least 1 year of customer service experience.
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets).
• Experience with medical terminology, Epic Health Records, telephonic customer experience and health-care setting experience.

Responsibilities

• Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
• Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
• Prepare exam rooms and stock supplies
• Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
• Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.
• Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.

Skills

Customer service

Tech proficiency

Telephonic experience

Medical terminology

Education

NA/EMT/HUC program completion

Nursing/medical allied health student

Tools

Epic EHR

Job description

Fairview Health Services in Minneapolis, MN is seeking an In Clinic Visit Facilitator to support the Organ Transplant Care team. This 1.0 FTE role involves preparing patients for visits, collecting medical information, and coordinating with the care team to ensure smooth exams and timely follow-ups.

You will assist with rooming, charting, scheduling, and patient communication, helping to create a positive patient experience through in-person and virtual interactions.