Clinic Visit Facilitator - Patient Experience Champion

Fairview Health Services; Grand Rapids (MN); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Competitive pay

Tuition reimbursement and scholarship

Health, dental, vision, & life保险

Generous paid time off (PTO)

401K with employer contributions

Experience Pay Given

On the job training

Shift differential

No weekends

Job summary

Grand Itasca Clinic & Hospital is seeking a Part-Time Nursing Assistant - Visit Facilitator to support primary care visits at our Grand Rapids clinic. You will prepare patients, stock exam rooms, and assist with a smooth patient experience.

The role requires 18+, completion of a Nursing Aide/EMT/Health Unit Coordinator program, and BLS or ability to obtain within two months. Excellent communication and teamwork are essential.

Qualifications

• Must be 18 years of age or older.
• Graduate of a Nursing Aide program, EMT program, and/or Health Unit Coordinator program.
• BLS Certification or ability to obtain within two months of hire and maintains certification.
• Minimum of 1-year customer service experience.
• Proficient with technology (computer hardware and programs, and smart devices).
• Great verbal communication skills.
• Strong team player with the ability to work independently.
• Ability to adhere to strict confidentiality.
• Demonstrated ability to adhere to and follow Grand Itasca Clinic & Hospital Mission, Values, Vision and policies.
• Maintains reliable and consistent attendance.

Responsibilities

• Demonstrate a professional and compassionate attitude towards patients, families, visitors, coworkers and other departmental representatives.
• Prepare patients for their appointments, including communicating with patients prior to their appointment to ensure medical records are collected and ready for the visit.
• Prepare exam rooms and stocks supplies.
• Be a vital piece in the patient and provider connection ensuring patients and providers have a great experience.
• Complete visit wrap-up with patients.
• Provide patients with after-visit summary and recommendations for follow-up.

Skills

Customer service

Verbal communication

Team player

Confidentiality

Technology proficiency

Education

Nursing Aide program

Emergency Medical Technician program

Health Unit Coordinator program

Job description

Grand Itasca Clinic & Hospital is seeking a Part-Time Nursing Assistant - Visit Facilitator to support primary care visits at our Grand Rapids clinic. You will prepare patients, stock exam rooms, and assist with a smooth patient experience.

The role requires 18+, completion of a Nursing Aide/EMT/Health Unit Coordinator program, and BLS or ability to obtain within two months. Excellent communication and teamwork are essential.