Clinic Team Lead: Renal and Rheumatology Care Ops

Boston Medical Center; Boston (MA); On-site; USD 48,000 - 67,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pharmacy benefits

Flexible Spending Accounts

403(b) savings matches

Paid time off

Career advancement opportunities

Job summary

Boston Medical Center is seeking a Team Lead for the Pulmonary/Renal/Rheumatology Clinic to ensure fast patient access, outstanding customer service, and high-quality care. You will lead a team, mentor staff, and refer patients to appropriate sources in a fast-paced ambulatory setting.

The role requires strong communication, organizational skills, and experience in healthcare or managed care. This full-time position offers comprehensive benefits and opportunities for career growth within BMC.

Qualifications

• Associate's degree in Business or related field (or equivalent).
• Minimum three years' relevant work experience, healthcare/consumer service preferred.
• Strong leadership, mentoring and communication skills.

Responsibilities

• Lead department operations to ensure quick patient access and high service quality.
• Mentor and motivate direct reports and enforce department policies.
• Coordinate referrals to appropriate sources and maintain confidentiality.

Skills

Mentoring

Organizational skills

English communication

Customer service

Decision making

Independent work

Education

Associate's degree in Business or related

Tools

Microsoft Office

Hospital registration systems

Job description

Boston Medical Center is seeking a Team Lead for the Pulmonary/Renal/Rheumatology Clinic to ensure fast patient access, outstanding customer service, and high-quality care. You will lead a team, mentor staff, and refer patients to appropriate sources in a fast-paced ambulatory setting.

The role requires strong communication, organizational skills, and experience in healthcare or managed care. This full-time position offers comprehensive benefits and opportunities for career growth within BMC.