Team Lead (Renal/ Rheumatology)

BMC Software; Boston (MA); On-site; USD 48,000 - 67,000; Full time

Job summary

BMCHS is seeking a Team Lead for the Pulmonary/Renal/Rheumatology Clinic Med Spec to ensure rapid access for patients, high-quality care, and appropriate referrals. This full-time role emphasizes mentoring staff, coordinating schedules, and maintaining patient-focused service standards in a busy clinic environment.

The position requires an Associate’s degree in Business or related field, 3+ years of healthcare/customer service experience, and strong communication, organizational, and technical

Qualifications

• Education: An Associate’s degree in Business or related field (or equivalent combination of formal education and experience).
• Experience: Requires at least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care or medical insurance.

Responsibilities

• Mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
• Excellent organizational skills to set priorities and efficiently complete assigned work.
• Ability to effectively speak, read, and write English.
• Requires excellent communication, interpersonal and problem solving skills.
• Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
• Ability to work independently and to make decisions based on department policies and established procedures.
• Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems.
• Must be able to maintain strict protocols of all confidential or sensitive information

Education

Associate’s degree in Business or related field

Job description

POSITION SUMMARY:

Responsible for the optimal functioning of the department by ensuring patients receive quick access, excellent customer service, quality patient care and are referred to the appropriate sources.

Position: Team Lead

Department: Pulmonary/Renal/Rheumatology Clinic Med Spec

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

• AnAssociate’s degree in Business or related field (or equivalent combination of formal education and experience).

EXPERIENCE:

• Requires at least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care or medical insurance.

KNOWLEDGE AND SKILLS:

• Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
• Excellent organizational skills to set priorities and efficiently complete assigned work.
• Ability to effectively speak, read, and write English.
• Requires excellent communication, interpersonal and problem solving skills.
• Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
• Ability to work independently and to make decisions based on department polices and established procedures..
• Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems.
• Must be able to maintain strict protocols of all confidential or sensitive information

Compensation Range:

$47,500.00- $66,500.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE : This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans