Clinic Operations Lead - Renal & Rheumatology

BMC Software; Boston (MA); On-site; USD 48,000 - 67,000; Full time

Job summary

BMCHS is seeking a Team Lead for the Pulmonary/Renal/Rheumatology Clinic Med Spec to ensure rapid access for patients, high-quality care, and appropriate referrals. This full-time role emphasizes mentoring staff, coordinating schedules, and maintaining patient-focused service standards in a busy clinic environment.

The position requires an Associate’s degree in Business or related field, 3+ years of healthcare/customer service experience, and strong communication, organizational, and technical

Qualifications

• Education: An Associate’s degree in Business or related field (or equivalent combination of formal education and experience).
• Experience: Requires at least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care or medical insurance.

Responsibilities

• Mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
• Excellent organizational skills to set priorities and efficiently complete assigned work.
• Ability to effectively speak, read, and write English.
• Requires excellent communication, interpersonal and problem solving skills.
• Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
• Ability to work independently and to make decisions based on department policies and established procedures.
• Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems.
• Must be able to maintain strict protocols of all confidential or sensitive information

Education

Associate’s degree in Business or related field

Job description

BMCHS is seeking a Team Lead for the Pulmonary/Renal/Rheumatology Clinic Med Spec to ensure rapid access for patients, high-quality care, and appropriate referrals. This full-time role emphasizes mentoring staff, coordinating schedules, and maintaining patient-focused service standards in a busy clinic environment.

The position requires an Associate’s degree in Business or related field, 3+ years of healthcare/customer service experience, and strong communication, organizational, and technical