Team Lead (Renal/ Rheumatology)

Boston Medical Center; Boston (MA); On-site; USD 48,000 - 67,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pharmacy benefits

Flexible Spending Accounts

403(b) savings matches

Paid time off

Career advancement opportunities

Job summary

Boston Medical Center is seeking a Team Lead for the Pulmonary/Renal/Rheumatology Clinic to ensure fast patient access, outstanding customer service, and high-quality care. You will lead a team, mentor staff, and refer patients to appropriate sources in a fast-paced ambulatory setting.

The role requires strong communication, organizational skills, and experience in healthcare or managed care. This full-time position offers comprehensive benefits and opportunities for career growth within BMC.

Qualifications

• Associate's degree in Business or related field (or equivalent).
• Minimum three years' relevant work experience, healthcare/consumer service preferred.
• Strong leadership, mentoring and communication skills.

Responsibilities

• Lead department operations to ensure quick patient access and high service quality.
• Mentor and motivate direct reports and enforce department policies.
• Coordinate referrals to appropriate sources and maintain confidentiality.

Skills

Mentoring

Organizational skills

English communication

Customer service

Decision making

Independent work

Education

Associate's degree in Business or related

Tools

Microsoft Office

Hospital registration systems

Job description

POSITION SUMMARY

Responsible for the optimal functioning of the department by ensuring patients receive quick access, excellent customer service, quality patient care and are referred to the appropriate sources. Position: Team Lead Department: Pulmonary/Renal/Rheumatology Clinic Med Spec Schedule: Full Time

JOB REQUIREMENTS

EDUCATION

An Associate’s degree in Business or related field (or equivalent combination of formal education and experience).

EXPERIENCE

Requires at least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care or medical insurance.

KNOWLEDGE AND SKILLS

Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.

Excellent organizational skills to set priorities and efficiently complete assigned work.

Ability to effectively speak, read, and write English.

Requires excellent communication, interpersonal and problem solving skills.

Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.

Ability to work independently and to make decisions based on department polices and established procedures.

Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems. Must be able to maintain strict protocols of all confidential or sensitive information.

COMPENSATION RANGE

Compensation Range: $47,500.00- $66,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness.

In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Benefit Items

• medical, dental, vision, pharmacy
• discretionary annual bonuses and merit increases
• Flexible Spending Accounts
• 403(b) savings matches
• paid time off
• career advancement opportunities
• resources to support employee and family well-being

Equal Opportunity

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characterisitc.

About Boston Medical Center

Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.

Employment Verification and Vaccination Requirements

Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.

BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.