Clinic Service Representative - OGYN Practice

Henry Ford Health; Warren (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

Henry Ford Health in Warren, MI is seeking a Clinic Service Representative for the Northsite GYN Practice on day shift. Under general supervision you will perform patient registration, check-in/out, preregistration, insurance verification, and cash collections while upholding service excellence.

The ideal candidate has a High School Diploma, is proactive, detail-oriented, and excels in a fast-paced clinic setting.

Qualifications

• High School Diploma or equivalent is required and familiarity with clinic environments is preferred.
• Ability to work with detailed information and perform multiple tasks in a fast-paced clinic setting.
• Strong interpersonal skills for telephone and in-person patient interactions.

Responsibilities

• Register patients and manage face-to-face check-in and check-out.
• Pre-register patients, verify insurance, and handle cash collections.
• Reconcile charts and support patient discharge processes.
• Maintain service excellence for all customer groups.
• Communicate effectively with patients, visitors, staff, and management.

Skills

Customer service

Scheduling

Insurance verification

EMR

Communication skills

Multitasking

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Tools

EMR software

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Clinic Service Representative – Northsite GYN Practice - Days

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

We are seeking a candidate who is proactive, adaptable, and able to thrive in a busy environment while maintaining a positive patient experience.

The ideal candidate will be committed to teamwork, excellent customer service, and supporting the growth of the practice.

• Prior experience in a medical office, ambulatory care setting, or physician practice.
• Strong customer service and patient relations skills.
• Experience with scheduling, insurance verification, registration, and electronic medical records (EMR).
• Ability to multitask in a fast-paced environment while maintaining accuracy and attention to detail.
• Excellent communication, organizational, and problem-solving skills.
• Dependable, team-oriented, and adaptable to changing priorities.

M-F 7-430, occasional Saturday 7-12

Henry Ford Women's Health - East Warren

14049 E 13 Mile Rd Ste 6 Warren, MI 48088

EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.

Qualifications

EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.