Clinic Service Representative Same Day Care Days

Henry Ford Health; Jackson (MI); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Henry Ford Health in Jackson, MI is seeking a patient services coordinator to support patient registration, check-in/check-out, preregistration, insurance verification, and cash collections. You will contribute to service excellence and accurate data entry within a hospital setting.

The role requires strong interpersonal and organizational skills, plus the ability to work in a fast-paced clinic environment and collaborate with the Corporate Business Office for patient financial responsibilities.

Qualifications

• High School Diploma or equivalent.
• Proficient with basic computer skills and software navigation.
• Ability to use a computer information system and perform calculations.
• Strong interpersonal skills to interact with patients and staff.
• Ability to work in a fast-paced environment with interruptions.

Responsibilities

• Handle patient registration and reception at the point of care.
• Perform check-in and check-out procedures.
• Complete preregistration and insurance verification.
• Assist with chart reconciliation and patient discharge.
• Coordinate with Customer Service Center for financial responsibilities.

Skills

Interpersonal skills

Organizational skills

Multi-tasking

Computer skills

Education

High School Diploma or equivalent

Tools

Computer Information System

Job description

Job Description

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

East Michigan Family Medicine - 3235 E. Michigan Ave. - Jackson - 49202

Days

Qualifications

Qualifications

EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.