Clinic Service Representative

Henry Ford Health; Jackson (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health plan options

Dental and vision coverage

Tuition assistance

Family forming benefits

Employee discounts

Job summary

Henry Ford Health System is seeking a patient registration assistant for the Specialty Center-Rehab in Jackson, MI. Under supervision, you will greet patients, check in/out, preregister, verify insurance, collect payments, and assist with chart reconciliation and discharge processes.

The role requires a high school diploma, ability to work in a fast-paced clinic environment, and strong interpersonal and organizational skills. Experience with a clinic setting and computer systems is preferred.

Qualifications

• High School Diploma or equivalent required.
• Ability to perform calculations and use computer information systems.
• Ability to work with detailed information and in a fast-paced environment.
• Strong communication with patients, visitors, staff.

Responsibilities

• Handle patient registration: reception, check-in, check-out, preregistration.
• Verify insurance and collect cash.
• Reconcile charts and support discharge processes.

Skills

Interpersonal skills

Attention to detail

Organizational skills

Multi-tasking

Teamwork

Punctuality

Education

High School Diploma or equivalent

Job description

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.

Additional Information

• Organization: Henry Ford Jackson Hospital
• Department: Specialty Center-Rehab
• Shift: Day Job
• Union Code: Not Applicable

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

• Competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan.
• Dental and eye care coverage.
• Tuition assistance, family forming benefits, discounts to dozens of businesses and more.
• Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affirmitive Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.

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