Clinic Service Representative Family Medicine

Henry Ford Health; Clinton Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Clinton Township, MI, seeks a patient registration clerk to greet patients, check them in and out, preregister, verify insurance, process cash collections, and help with chart reconciliation and discharge.

The role requires excellent interpersonal skills, the ability to multitask in a high-volume clinic, and a team-oriented, self-motivated approach. Evening shifts and occasional Saturdays may be required.

Qualifications

• High School Diploma or equivalent.
• Familiarity with clinic environment preferred.
• Strong interpersonal skills for phone and in-person interactions.

Responsibilities

• Register patients and process check-in/out.
• Verify insurance information.
• Complete preregistration forms.
• Handle cash collections.
• Reconcile charts and assist discharge.

Skills

Customer service

Multitasking

Team player

Self-motivated

Night shift availability

Weekend availability

Education

High School Diploma

Tools

Clinic management system

Job description

Job Description

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

From the Hiring manager: Must have family medicine experience. Able to multitask and answer high volume calls. Work as a team player and be self-motivated. Able to work a late night and an occasional Saturday.

15400 19 Mile Road
Ste 145
Clinton Township, MI 48038

Qualifications:
Qualifications

EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.