Clinic Service Representative - Family Medicine

Henry Ford Health; Michigan; On-site; USD 21,000 - 28,000; Full time

Job summary

Henry Ford Health in Grass Lake, MI is seeking a Clinic Service Representative who will be the first point of contact for patients, managing check-in, check-out, insurance verification, and financial discussions to ensure a smooth clinic flow. The role supports patients and clinic staff to deliver high-quality care in a busy family medicine setting.

Responsibilities include preregistration, chart reconciliation, and coordinating with the Customer Service Center for financial matters, while

Qualifications

• High School Diploma or GED required.
• Basic computer skills with email and software navigation.
• Ability to perform calculations and complete forms accurately.
• Strong interpersonal skills for effective communication with patients, visitors, and staff.
• Demonstrated ability to multitask in a fast-paced environment.

Responsibilities

• Greet and check in patients, verifying information and insurance coverage.
• Handle patient check-out, including collecting payments and scheduling follow-up appointments.
• Preregister patients and reconcile charts for accuracy.
• Discuss general financial responsibilities with patients and direct them to the Customer Service Center when needed.
• Work collaboratively with clinic staff to meet patient needs in a fast-paced environment.

Skills

Interpersonal skills

Basic computer skills

Calculations and forms

Multitasking

Communication with patients

Education

High School Diploma or GED

Job description

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Clinic Service Representative - Henry Ford Health

Job Title: Clinic Service Representative - Family Medicine Grass Lake

About the Department: Serve patients across mid-Michigan from our Jackson hospital campus, a trusted community anchor surrounded by lakes, parks, and small-town charm. Jackson offers a welcoming atmosphere, affordable living, and the opportunity to provide high-quality care in a close-knit community setting.

Henry Ford Family Medicine - Grass Lake

12369 E Michigan Ave Grass Lake,MI49240

Days 36 Hours

Maps & Directions

Role Overview: As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a smooth and efficient registration process. You will support patients, medical staff, and clinic personnel by managing patient check-in, check-out, insurance verification, and financial discussions. Your role is vital in creating a positive patient experience and maintaining the clinic's operational flow.

Why Henry Ford Health: At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do:

• Greet and check in patients, verifying their information and insurance coverage.
• Handle patient check-out, including collecting payments and scheduling follow-up appointments.
• Preregister patients and reconcile charts to ensure accuracy.
• Discuss general financial responsibilities with patients and direct them to the Customer Service Center when needed.
• Work collaboratively with clinic staff to meet patient needs in a fast-paced environment.

What You Will Need:

Required Qualifications:

• High School Diploma or equivalent.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Ability to perform calculations and complete forms accurately.
• Strong interpersonal skills for effective communication with patients, visitors, and staff.
• Demonstrated ability to work with detailed information and multitask in a fast-paced environment.

Preferred Qualifications:

• Familiarity with a clinic environment.

What We Offer: Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work. We provide opportunities for learning and development in a supportive environment that values your contributions.

Qualifications

High School Diploma or GED