Clinic Service Representative - Family Medicine

Henry-Ford-Health-2; Grass Lake Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Learning & development

Job summary

Henry Ford Health is seeking a Clinic Service Representative for Family Medicine Grass Lake. You will be the first point of contact, handling patient registration, check-in/check-out, and coordination with staff to ensure smooth clinic operations.

The role emphasizes strong communication, basic computer skills, and attention to detail in a fast-paced ambulatory setting. A High School Diploma or GED is required, with opportunities for ongoing learning and development.

Qualifications

• Strong interpersonal and communication skills for interactions with patients, visitors, and staff.
• Ability to handle multiple tasks in a fast-paced environment with accuracy.
• Basic computer skills and competence with email and clinic software.

Responsibilities

• Greet and check in patients, verify information and insurance coverage.
• Check-out patients, collect payments and schedule follow-ups.
• Preregister patients and reconcile charts for accuracy.
• Discuss financial responsibilities with patients and guide them to the Customer Service Center.
• Collaborate with clinic staff to maintain efficient patient flow.

Skills

Interpersonal communication

Customer service

Attention to detail

Education

High School Diploma or GED

Job description

Clinic Service Representative - Family Medicine

• Full-time
• Job Type: Full Time

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Clinic Service Representative - Henry Ford Health

Job Title: Clinic Service Representative - Family Medicine Grass Lake

About the Department: Serve patients across mid-Michigan from our Jackson hospital campus, a trusted community anchor surrounded by lakes, parks, and small-town charm. Jackson offers a welcoming atmosphere, affordable living, and the opportunity to provide high-quality care in a close-knit community setting.

Role Overview: As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a smooth and efficient registration process. You will support patients, medical staff, and clinic personnel by managing patient check-in, check-out, insurance verification, and financial discussions. Your role is vital in creating a positive patient experience and maintaining the clinic's operational flow.

Why Henry Ford Health: At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do:

• Greet and check in patients, verifying their information and insurance coverage.
• Handle patient check-out, including collecting payments and scheduling follow-up appointments.
• Preregister patients and reconcile charts to ensure accuracy.
• Discuss general financial responsibilities with patients and direct them to the Customer Service Center when needed.
• Work collaboratively with clinic staff to meet patient needs in a fast-paced environment.

What You Will Need:

Required Qualifications:

• High School Diploma or equivalent.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Ability to perform calculations and complete forms accurately.
• Strong interpersonal skills for effective communication with patients, visitors, and staff.
• Demonstrated ability to work with detailed information and multitask in a fast-paced environment.

Preferred Qualifications:

• Familiarity with a clinic environment.

What We Offer: Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work. We provide opportunities for learning and development in a supportive environment that values your contributions.

High School Diploma or GED