Clinic Scheduling & Patient Support Assistant

U.S. Department of Veterans Affairs; Ann Arbor (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs in Ann Arbor, MI seeks a Medical Support Assistant to provide essential patient support within the Clinical Access Management Service.

The incumbent schedules appointments, updates demographics, handles patient messages, and coordinates with physicians, nurses, and other staff to ensure smooth clinic flow. Responsibilities include processing eligibility and preauthorizations, maintaining accurate records, and ensuring timely workload credit.

Qualifications

• Knowledge of basic medical terminology to assist in patient care
• Ability to schedule medical appointments and interpret provider orders
• Ability to communicate with individuals from varying backgrounds
• Ability to operate office automation equipment and scheduling software

Responsibilities

• Schedule appointments and verify provider orders per scheduling guidelines
• Enter and update patient demographics and insurance information
• Monitor electronic wait list and no-show information
• Prepare for clinic visits and coordinate transfers as needed
• Process eligibility, co-pays, and preauthorizations
• Maintain patient confidentiality and work with minimal supervision

Skills

Medical terminology

Communication with diverse patients

Office automation

Scheduling coordination

Education

High school diploma or GED

Tools

Computer systems

Web-based scheduling programs

Insurance collection system

Scanning software

Electronic faxing programs

Job description

U.S. Department of Veterans Affairs in Ann Arbor, MI seeks a Medical Support Assistant to provide essential patient support within the Clinical Access Management Service.

The incumbent schedules appointments, updates demographics, handles patient messages, and coordinates with physicians, nurses, and other staff to ensure smooth clinic flow. Responsibilities include processing eligibility and preauthorizations, maintaining accurate records, and ensuring timely workload credit.