Advanced Medical Scheduling & Access Specialist

US-Department-of-Veterans-Affair; Iron Mountain (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant at the Oscar G. Johnson VA Medical Center in Iron Mountain, Michigan.

The role supports nursing and patient care by coordinating appointments, collecting demographics, and delivering customer service to veterans and families. Working in the VA Care Community Section, you will use advanced clinic access principles, help manage appointment cycles, and ensure efficient patient flow while upholding privacy and

Qualifications

• Advanced knowledge of the technical health care process as it relates to access to care.
• Advanced knowledge of policies for interdisciplinary care delivery and patient flow.
• Advanced knowledge of medical terminology used by clinicians.
• Ability to collaborate with a wide range of medical clinicians to meet team goals.
• Ability to set priorities, organize work, and meet deadlines within established processes.
• Strong written and verbal communication with internal and external customers.

Responsibilities

• Schedule and coordinate patient appointments.
• Collect and update demographics and insurance information.
• Provide customer service and address patient concerns.

Skills

Scheduling knowledge

Interdisciplinary care

Communication with clinicians

Prioritization

Report writing

Education

High School Diploma or GED

Job description

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant at the Oscar G. Johnson VA Medical Center in Iron Mountain, Michigan.

The role supports nursing and patient care by coordinating appointments, collecting demographics, and delivering customer service to veterans and families. Working in the VA Care Community Section, you will use advanced clinic access principles, help manage appointment cycles, and ensure efficient patient flow while upholding privacy and