Clinic Scheduling & Access Coordinator

Housing Works; New York (NY); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Healthcare plans

PTO accrual up to 30 days

Educational benefit

Job summary

Housing Works is seeking a Scheduling Specialist to oversee clinic scheduling and front-end workflows in New York. You will collaborate with clinical and administrative leaders to maximize efficiency, ensure accurate registrations, and improve patient experience.

The role requires experience in clinic scheduling, proficiency with EHR systems (preferably eClinicalWorks), and strong organizational and communication skills.

Qualifications

• Experience in clinic scheduling, healthcare administration, or a related field.
• Strong organizational and multitasking skills.
• Proficiency in electronic health record (EHR) systems, preferably eClinicalWorks.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Power BI).
• Ability to work flexible hours, including 9 AM–5 PM on non-late clinic days, 11 AM–7 PM on late clinic days, and weekend shifts from 9 AM–5 PM.

Responsibilities

• Collaborate with the Community Partnerships Liaison to identify scheduling opportunities for unused appointment slots in provider schedules.
• Confirm ZocDoc bookings and verify receipt of appropriate registration documents, ensuring eCW Chart completion, including eICare enrollment.
• Monitor daily schedule flow, optimizing efficiency and reducing missed opportunities by enforcing “Jockeying the Schedule” principles.
• Proactively confirm same-day appointments for unconfirmed or unregistered clients.
• Oversee front-end workflows, identifying and escalating issues to the Clinic Operations Manager (COM) when necessary.
• Ensure registration documents sent via “Luma” are returned and completed before scheduled appointments.
• Verify that all scheduled appointments are appropriately set.
• Manage schedule templating to include essential blocks such as Huddle, Same Day Appointment Blocks, Lunch Breaks, Approved Meetings, Grand Rounds, Holidays, Approved PTO.

Skills

Clinic scheduling

Healthcare administration

EHR proficiency

MS Office Suite

Communication skills

Problem solving

Tools

eClinicalWorks (eCW)

Power BI

Microsoft Word

Microsoft Excel

Job description

Housing Works is seeking a Scheduling Specialist to oversee clinic scheduling and front-end workflows in New York. You will collaborate with clinical and administrative leaders to maximize efficiency, ensure accurate registrations, and improve patient experience.

The role requires experience in clinic scheduling, proficiency with EHR systems (preferably eClinicalWorks), and strong organizational and communication skills.