Clinic Front Desk Specialist - Patient Flow & Scheduling

IHA; Silvis (IL); On-site; USD 22,000 - 33,000; Full time

Job summary

MercyOne Health System is seeking a Clinic Receptionist to warmly greet patients and visitors at the front desk and manage patient flow. Responsibilities include scheduling, handling phone calls, verifying insurance eligibility, and entering demographics and insurance data into electronic health records.

The role also involves collecting time-of-service payments and past-due balances at appointment times. The position is a full-time day shift with a 40-hour week, offering a competitive pay range

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Requires the ability to read, write and understand English, and communicate effectively with patients, visitors, and colleagues while performing their job duties.

Responsibilities

• Knows, understands, and demonstrates the Mission, Vision, and Values in behaviors and decisions.
• Performs patient check-in and ensures admitting process is efficient and compliant with clinic policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collect copays and deductibles.
• Copy/scan patient access materials into the electronic medical record.

Job description

MercyOne Health System is seeking a Clinic Receptionist to warmly greet patients and visitors at the front desk and manage patient flow. Responsibilities include scheduling, handling phone calls, verifying insurance eligibility, and entering demographics and insurance data into electronic health records.

The role also involves collecting time-of-service payments and past-due balances at appointment times. The position is a full-time day shift with a 40-hour week, offering a competitive pay range