Clinic Receptionist

CommonSpirit Health; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

CHI Health Clinic is seeking a Clinic Receptionist at Alegent Creighton Clinic to be the welcoming face and first point of contact for patients. You will handle front office duties, schedule appointments, verify patient information, process payments, and support timely communication for appointment delays.

The role requires at least one year of customer service or clerical experience and a patient-centered approach aligned with our mission and privacy standards.

Qualifications

• One year of customer service, clerical, or business-related experience is required.
• Excellent communication skills and attention to detail are essential.
• Maintain patient confidentiality and follow clinic policies.

Responsibilities

• Greet patients and register them efficiently at check-in and check-out.
• Schedule patient appointments according to office guidelines.
• Collect and verify patient demographics and insurance information, including co-pays and deductibles.
• Process payments and coordinate follow-up appointments.
• Communicate any appointment delays to patients and staff.

Skills

Customer service

Clerical

Communication

Job description

Job Summary and Responsibilities

As our Clinic Receptionist at Alegent Creighton Clinic, you will be the welcoming face and first point of contact for our patients, embodying our commitment to "humankindness" and efficient healthcare delivery. This pivotal front-office role involves performing diverse business office and reception duties with accuracy and minimal supervision, ensuring a smooth and positive experience for every individual entering our facility. You'll be central to maintaining our patient-centered environment and supporting our mission.

Every day you will manage incoming phone calls, expertly scheduling patient appointments according to office guidelines, and greeting and registering patients with warmth and efficiency. You'll meticulously collect, verify, and update essential patient demographic and insurance information, including co-pays and deductible amounts. This role also involves preparing patient charts, conducting all check-in and check-out functions, processing payments, coordinating follow-up appointments, and ensuring timely communication regarding any appointment delays.

To be successful in this patient experience specialist role, you will need at least one year of experience in customer service, clerical, or business-related functions, demonstrating strong organizational skills and the ability to manage multiple tasks effectively. Your commitment to maintaining patient confidentiality, adhering to all clinic and regulatory policies, and embodying our core values will be paramount. We are seeking a detail-oriented, empathetic individual with excellent communication skills to contribute to our "medical administration" and "patient access" team.

Job Requirements

Required

• One year of customer service experience, clerical, or business-related experience

Where You’ll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.