Clinic Receptionist

CHI Health Clinic; Kearney (NE); On-site; USD 19,000 - 25,000; Full time

Job summary

CHI Health Clinic in Kearney, Nebraska is looking for a Clinic Receptionist to greet patients and support front-desk operations, ensuring a smooth patient journey from check-in to care instructions.

You will manage phone calls, schedule appointments, gather patient and insurance information, and assist with chart preparation in the electronic medical record, delivering a compassionate, responsive experience.

Qualifications

• One year of customer service or clerical experience.
• Clerical experience preferred.

Responsibilities

• Handle patient check-in and complete paperwork for admitting processes in compliance with clinic policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, including copays and deductibles.
• Copy/scan patient-related documents into the EMR.
• Prepare charts for patient appointments with complete information.

Skills

Customer service

Phone etiquette

Interpersonal skills

Tech savvy

Education

High school diploma

Job description

Job Summary and Responsibilities

As a Clinic Receptionist, you will be the welcoming heart of our clinic, creating a comforting and efficient environment for every patient journey. Every day, you will expertly manage patient reception, coordinate essential administrative tasks, leverage technology for seamless operations, and thoughtfully guide diverse patient populations, ensuring they feel at ease and understand their care instructions. To be successful in this role, you will possess exceptional interpersonal skills, technological proficiency, genuine compassion for patient well-being, and an adaptable, patient approach to facilitating a positive experience for all.

• Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.

Job Requirements

Required

• One year of customer service experience, clerical, or business-related experience
• None, upon hire

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.