Clinic Receptionist

Catholic Health Initiatives; Omaha (NE); On-site; USD 22,000 - 31,000; Full time

Job summary

CHI Health Clinic in Omaha, Nebraska is seeking a Clinic Receptionist. You will welcome patients and manage front-desk operations, ensuring a comforting and efficient patient journey from check-in to care instructions.

Responsibilities include greeting patients, handling phone calls, scheduling appointments, collecting copays and insurance information, scanning documents into the EMR, and preparing charts for visits.

Qualifications

• One year of frontline customer service or clerical work experience.
• Excellent interpersonal and communication skills with patients.
• Comfort with basic office technology and medical record workflows.

Responsibilities

• Check-in patients at visit time and complete required paperwork for efficient admitting.
• Answer phone calls and direct to appropriate staff.
• Schedule patient appointments per office guidelines.
• Obtain accurate patient and insurance information, including copays and deductibles.
• Copy/scan important documents into the electronic medical record.
• Prepare charts for upcoming patient appointments with all necessary information.

Skills

Customer service

Interpersonal skills

Administrative tasks

Phone handling

Scheduling

Tools

EMR System

Job description

Job Summary and Responsibilities

As a Clinic Receptionist, you will be the welcoming heart of our clinic, creating a comforting and efficient environment for every patient journey.

Every day, you will expertly manage patient reception, coordinate essential administrative tasks, leverage technology for seamless operations, and thoughtfully guide diverse patient populations, ensuring they feel at ease and understand their care instructions.

To be successful in this role, you will possess exceptional interpersonal skills, technological proficiency, genuine compassion for patient well-being, and an adaptable, patient approach to facilitating a positive experience for all.

• Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.

• Answer phone calls and direct them appropriately.

• Schedule appointments according to office guidelines.

• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.

• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

• Prepare charts for patient appointments making sure all necessary information is complete.

Schedule: Monday - Friday 8:00a to 4:30p

Location:

16101 EVANS ST

OMAHA, Nebraska 68116

Job Requirements

Required

• One year of customer service experience, clerical, or business-related experience

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Pay Range

$15.67 - $22.14 /hour

We are an equal opportunity/affirmative action employer.