Clinic/Practice Assistant, Family Medicine- Wellesley

Newton-Wellesley Hospital; Wellesley (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Clinic/Practice Assistant to join their team. This full-time role involves supporting a community-based physician practice by managing patient appointments, assisting with check-in and check-out, and providing essential administrative support. The ideal candidate will have strong organizational skills, proficiency with office operations, and the ability to communicate effectively. Join a team that values diverse perspectives and is committed to providing exceptional patient care.

Qualifications

• 2-3 years of office experience required.
• CMAA certification preferred.

Responsibilities

• Schedule appointments and conduct reminder outreach.
• Assist with patient check-in and check-out processes.
• Field incoming calls and triage appropriately.

Skills

Office Suite Proficiency

Effective Communication

Time Management

Organizational Skills

Education

High School Diploma or Equivalent

Job description

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice on-site Monday through Friday 8:30am-5:00pm.
Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.
Responsibilities:
- Leading up to the patient visit, Clinic/Practice Assistants schedule all appointments, conduct reminder outreach, and obtain Prior Authorizations from insurances when needed for specific exams.
- During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
- At the conclusion of the visit, during check-out, Clinic/Practice Assistants are tasked with scheduling follow-up appointments, tests, and/or procedures.
- Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred
Experience
office experience 2-3 years required
Knowledge, Skills and Abilities
- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.