Clinic/Practice Assistant, Endocrinology and Diabetes- Newton

Newton-Wellesley Hospital; Dallas, Newton, Trenton (TX, MA, NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dedicated Clinic/Practice Assistant to provide essential administrative support. This full-time role involves scheduling appointments, managing patient check-ins, and ensuring a seamless experience for patients. With a focus on effective communication and technology proficiency, you will play a vital role in enhancing the operational efficiency of our community-based practices. Join a team committed to delivering exceptional service and making a positive impact in the healthcare sector. If you are organized, skilled in office operations, and passionate about patient care, this opportunity is perfect for you.

Qualifications

• 3-5 years of office experience required.
• Strong technology skills with proficiency in MS Office.

Responsibilities

• Schedule appointments and conduct reminder outreach.
• Handle check-in processes and assist with paperwork.
• Field incoming calls and monitor patient flow.

Skills

MS Office Proficiency

Effective Communication

Time Management

Office Operations Knowledge

Education

High School Diploma or Equivalent

Tools

Phone Systems

Job description

Job Title: Clinic/Practice Assistant

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support our team onsite from 8:00am to 4:30pm, Monday through Friday.

Role Overview: Clinic/Practice Assistants play an integral role in the operations of our community-based physician practices. They are dedicated to providing administrative support, serving as gatekeepers of our practices, and ensuring a high-quality experience that exceeds our patients' expectations.

Support Responsibilities:

1. Leading up to the patient visit, schedule all appointments, conduct reminder outreach, and obtain prior authorizations from insurances when needed for specific exams.
2. During the patient's visit, handle check-in processes including greeting patients, answering questions, collecting co-payments, downloading diabetes meters, and assisting with pre-visit paperwork/forms.
3. At check-out, schedule follow-up appointments, tests, and procedures.
4. Field all incoming telephone calls and triage appropriately.
5. Monitor patient flow and waiting room activity.
6. Provide support to practice leadership, clinicians, and peers.

Qualifications:

• High School Diploma or Equivalent required.
• No experience in lieu of a degree accepted.
• Office experience of 3-5 years required.

Knowledge, Skills, and Abilities:

• Strong technology skills and proficiency in MS Office (Outlook, Word, Excel, PowerPoint).
• Knowledge of office operations, procedures including filing, copying, scanning, printing, and faxing.
• Ability to manage phone systems and handle routine issues.
• Effective communication skills, both written and verbal.
• Ability to manage time effectively and organize multiple tasks.
• Proofreading and editing skills.

Newton-Wellesley Hospital is an Equal Opportunity Employer. We embrace diversity and are committed to providing a work environment free from discrimination. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected statuses. We provide reasonable accommodations to individuals with disabilities during the application and interview process and in performing essential job functions.