Practice Support Assistant I- Wellesley - OBGYN - FT

Atrius Health; Wellesley (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative healthcare leader is seeking a Practice Support Assistant to enhance patient experiences in a clinical setting. This role involves managing phone communications, scheduling, and providing exceptional customer service to strengthen relationships between patients and clinicians. The ideal candidate will thrive in a collaborative environment, contributing to improved clinical operations and patient care. Join a forward-thinking organization that values patient-centered care and offers a supportive work atmosphere with generous benefits. If you are passionate about making a difference in healthcare, this opportunity is perfect for you.

Benefits

Up to 8% company retirement contribution

Generous Paid Time Off

10 paid holidays

Generous health and welfare benefit package

Qualifications

• 1 year of experience in a clinical or customer service setting required.
• High School diploma or equivalent required; certification preferred.

Responsibilities

• Provide phone coverage and outreach calls for the department.
• Schedule appointments and greet patients with excellent customer service.

Skills

Customer Service

Time Management

Organizational Skills

Interpersonal Skills

Communication

Education

High School Diploma or GED

Certification in Medical Office Administration

Associate's Degree in Medical Office Administration

Tools

Electronic Medical Records (EMR)

Word Processing Software

Spreadsheet Programs

Job description

Job Description - Practice Support Assistant I- Wellesley - OBGYN - FT (124971)

Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

SUMMARY

Under direct supervision, provides support within a clinical department with primary responsibility for phone coverage and outreach calls, scheduling for the department, greeting patients and monitoring the waiting room, handling the check-out process including follow-up appointment scheduling. Delivers excellent customer service and strengthens the patient/clinician relationship. Works to improve clinical operations through coordination of contact between team clinicians, patients and, when needed, referrals outside the unit.

EDUCATION/LICENSES/CERTIFICATIONS

High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required or certification in medical office administration required. Associate's degree or graduate of certification in medical office administration program preferred.

EXPERIENCE

Experience typically acquired through one year of experience in a clinical or customer service setting as determined by the department (a bachelor’s or associate degree may be substituted for experience). Computer experience required with the ability to use word processing and spreadsheet programs. Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.

SKILLS

Able to communicate in a professional and appropriate manner. Strong interpersonal, customer service, time management, and organizational skills required.

Benefits Include:

• Up to 8% company retirement contribution,
• Generous Paid Time Off
• 10 paid holidays,
• Generous health and welfare benefit package.