Clinic/Practice Assistant, Cardiology- Newton

Mass General Brigham; Newton (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Clinic/Practice Assistant to join their innovative team at a prominent healthcare facility. This full-time role offers a unique opportunity to support patient care by managing administrative tasks essential for smooth operations. You will play a crucial role in enhancing patient experiences through effective communication, organization, and technology skills. Join a diverse and inclusive environment that values your contributions and fosters professional growth while making a meaningful impact on community health. If you're ready to take the next step in your career, this position is perfect for you.

Qualifications

• 3-5 years of office experience required.
• Strong technology skills with MS Office, especially Outlook, Word, Excel.

Responsibilities

• Schedule appointments and conduct reminder outreach for patients.
• Manage check-in and check-out processes, including co-payments.
• Field incoming calls and provide support to practice leadership.

Skills

MS Office Skills

Communication Skills

Time Management

Organizational Skills

Problem-Solving

Education

High School Diploma or Equivalent

Tools

Phone System

Job description

Site: Newton-Wellesley Hospital

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

The Elfers Cardiovascular Center is located on the Newton-Wellesley Hospital main campus (2014 Washington Street, 2nd floor, in Newton, MA). Our team provides a wide range of outpatient care for patients who have a high risk of heart disease. We provide diagnosis, management of acute and chronic conditions, and preventive care.

Job Summary

This is a full-time, 40-hour role expected to be onsite Monday through Friday from 8:30am to 5:00pm.

Please note, local travel to other Newton-Wellesley Medical Group Cardiology sites in Needham, Wellesley, and/or Chestnut Hill may be required during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes). Due to this requirement, this position requires the ability to commute to various locations/reliable transportation. Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.

This is a unique opportunity to independently support check-in and check-out at our Chestnut Hill location comprised of 4 providers, while also being a part of our larger Cardiovascular Clinic/Practice Assistant team!

Support Responsibilities

1. Leading up to the patient visit, Department Coordinators schedule all appointments, conduct reminder outreach, and obtain Prior Authorizations from insurances when needed for specific exams.
2. During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
3. At the conclusion of the visit, during check-out, Department Coordinators are tasked with scheduling follow-up appointments, tests, and/or procedures.
4. Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Qualifications

Education
High School Diploma or Equivalent required

Licenses and Credentials
Experience
office experience 3-5 years required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Remote Type
Onsite

Work Location
2000 Washington Street

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

EEO Statement:

Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.