Practice Assistant II- Wellesley

Beth Israel Lahey Health, Inc.; Wellesley (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dedicated healthcare team that is making a significant impact in patients' lives. This role involves providing exceptional service to patients, ensuring their needs are met while maintaining efficient practice operations. You will be the first point of contact, greeting patients and facilitating their experience in a professional and respectful manner. With responsibilities ranging from scheduling appointments to acting as a liaison between patients and staff, your contributions will be vital in enhancing patient care. This is an opportunity to be part of a forward-thinking organization that values continuous learning and offers a supportive environment for its employees.

Benefits

Comprehensive compensation and benefits

Continuous learning opportunities

Supportive work environment

Health and wellness programs

Qualifications

• 1-3 years of related work experience in a healthcare or service environment.
• Experience with computer systems, including Microsoft Office applications.

Responsibilities

• Greet patients and visitors courteously, ensuring a smooth flow of service.
• Perform patient check-in, registration, and scheduling using a computer system.

Skills

Customer Service

Communication Skills

Problem Solving

Active Listening

Education

High School diploma or GED

Medical Admin Assistant Certificate

Tools

Microsoft Office Suite

Web-based applications

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary

Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Job Description

Essential Responsibilities:

1. Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy.
2. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible.
3. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
4. Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system.
5. Collects co-payments following standards for co-payment processing.
6. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs.
7. Obtains and enters referrals.
8. Monitors and supports patients and visitors entering and leaving the practice.
9. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.).
10. Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
11. Acts as liaison between patient and other areas to ensure optimal flow and service delivery.
12. Other responsibilities will vary by practice and may include, but are not limited to: Check out, schedules necessary follow-up appointments, provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation.
13. Level II responsibilities include:
14. Facilitate billing functions.
15. Research and follow through on a wide variety of information requests.
16. May act as a group leader in absence of Manager.
17. Act as a department resource to others for information and training.
18. Facilitate problem solving, providing appropriate direction.
19. May participate in small projects under the direction of Manager or designee.

Required Qualifications

1. High School diploma or GED required.
2. Certificate 1 Medical Admin Assistant Cert preferred.
3. 1-3 years related work experience required.
4. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications

1. 1-3 years experience in a healthcare or service/hospitality environment.

Competencies

1. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
2. Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
3. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
4. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
5. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled. At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.