Clinic/Practice Assistant, Family Medicine- Wellesley

Mass General Brigham; Wellesley (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic healthcare team as a Clinic/Practice Assistant, where your role is vital in delivering exceptional patient care. This full-time position involves scheduling appointments, managing patient interactions, and supporting practice operations to ensure a seamless experience for patients. You will be part of a diverse and inclusive organization that values the contributions of every team member. With a commitment to excellence and community service, this position offers the chance to make a meaningful impact in the lives of patients. If you are organized, communicative, and passionate about healthcare, this opportunity is perfect for you.

Qualifications

• 2-3 years of office experience required.
• Proficient in Office Suite and effective communication.

Responsibilities

• Schedule appointments and conduct reminder outreach.
• Manage patient check-in and check-out processes.
• Field incoming calls and monitor patient flow.

Skills

Office Suite Proficiency

Communication Skills

Time Management

Organizational Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

Phone System

Job description

Clinic/Practice Assistant, Family Medicine- Wellesley

Apply remote type Onsite locations Wellesley-MA time type Full time posted on Posted Yesterday job requisition id RQ4002824 Site: Mass General Brigham Medical Group Suburban Massachusetts, Inc.

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Located at 978 Worcester Street, Wellesley, MA, our Family Medicine practice delivers a full range of preventive and health maintenance care. We not only treat a range of acute and chronic health problems, but we also coordinate our patients’ care when they need treatment by specialists.

Job Summary

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice on-site Monday through Friday 8:30am-5:00pm.

Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.

Responsibilities:

1. Leading up to the patient visit, Clinic/Practice Assistants schedule all appointments, conduct reminder outreach, and obtain Prior Authorizations from insurances when needed for specific exams.
2. During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
3. At the conclusion of the visit, during check-out, Clinic/Practice Assistants are tasked with scheduling follow-up appointments, tests, and/or procedures.
4. Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Qualifications

Education

High School Diploma or Equivalent required

Experience

Office experience 2-3 years required

Knowledge, Skills and Abilities

1. Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
2. Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
3. Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
4. Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
5. Managing one's own time and the time of others.
6. Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

981 Worcester Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Mass General Brigham Medical Group Suburban Massachusetts, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Why work here?

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.

Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready?

About Us?

Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.

Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.

We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.

We recognize that increasing value and continuously improving quality are essential to maintaining excellence.