Clinic/Practice Assistant, Endocrinology and Diabetes- Newton

Mass General Brigham; Newton (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare organization is seeking a full-time Clinic/Practice Assistant to support their community-based practices. This role involves administrative support, patient interaction, and ensuring a high-quality experience for patients. The ideal candidate will have strong technology skills and experience in an office environment. Join a dedicated team focused on delivering exceptional care and improving patient outcomes.

Qualifications

• 3-5 years of office experience required.
• Strong technology and MS Office skills.
• Ability to manage time and multiple tasks effectively.

Responsibilities

• Schedule appointments and conduct reminder outreach.
• Greet patients and assist with check-in and check-out.
• Field incoming calls and monitor patient flow.

Skills

Technology

MS Office

Communication

Time Management

Education

High School Diploma

Job description

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

We deliver endocrinology and diabetes care in an outpatient setting located on the Newton-Wellesley Hospital main campus (2014 Washington Street, in Newton, MA).

Our endocrinologists help people with diabetes and hormonal disorders successfully manage their conditions. Patients receive state-of-the-art diabetes treatment through our team’s advanced and effective techniques. Conditions treated:
Diabetes management
Osteoporosis
Thyroid disorders and tumors
General endocrinology

Job Summary

We are seeking a full-time, 40-hour Clinic/Practice Assistants to support our team onsite 8:00am- 4:30pm Monday through Friday.

Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these team members serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.

Support responsibilities may include:

Leading up to the patient visit, Clinic/Practice Assistants schedule all appointments, conduct reminder outreach, and obtain Prior Authorizations from insurances when needed for specific exams.

During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, downloading diabetes meters and assisting with any pre-visit paperwork/forms.

At the conclusion of the visit, during check-out, Clinic/Practice Assistants are tasked with scheduling follow-up appointments, tests, and/or procedures.

Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

2014 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.