Patient Services Supervisor: Elevate Clinic Access

The University of Texas Medical Branch; League City (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

UTMB Health in Galveston/League City seeks a Patient Services Specialist Supervisor to maintain a positive patient experience, coordinating clerical and medical activities and access to UTMB services for new and returning patients.

The role requires an advanced patient services skill set and leadership to oversee scheduling, registration, and financial counseling while ensuring data accuracy and patient confidentiality in a fast-paced hospital environment.

Qualifications

• Associate’s degree and three years clerical or customer service experience.
• Equivalent combination of education and experience may be considered for this position.
• Preferred: experience scheduling for a high acuity service or multiple clinical areas.

Responsibilities

• Assist manager with day-to-day operation of clinic(s).
• Supervises, directs and evaluates Patient Services Specialist personnel.
• Provides feedback to manager regarding Patient Services Specialist personnel.
• Provides high level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
• Answers calls accurately and with exceptional customer service at all times.

Skills

Customer service

Data analysis

Problem-solving

Written & oral communication

Patient care knowledge

Education

Associate’s degree

Job description

UTMB Health in Galveston/League City seeks a Patient Services Specialist Supervisor to maintain a positive patient experience, coordinating clerical and medical activities and access to UTMB services for new and returning patients.

The role requires an advanced patient services skill set and leadership to oversee scheduling, registration, and financial counseling while ensuring data accuracy and patient confidentiality in a fast-paced hospital environment.