Patient Services Specialist

Texas Tech University Health Sciences Center; Lubbock (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Wellness programs

Certified Mother-Friendly Workplace

Job summary

Texas Tech University Health Sciences Center seeks an administrative professional to ensure smooth clinic patient flow and serve as the primary patient contact. You will schedule appointments, prep paperwork, and maintain records while processing charges and filing insurance claims.

Cash-handling may be required, and you will interact with patients, insurers, and care teams. The role involves coordinating with healthcare providers and staff to access services, enter data into the EHR, and

Qualifications

• A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Responsibilities

• Serve as the primary contact for patients and families, guiding them through scheduling and visits.
• Schedule appointments and prepare paperwork before patient visits.
• Enter all information in the EHR and relay session details to billing.
• Process charges for clinic services and file insurance claims.
• Respond to information requests from patients and insurers and maintain department records.
• Possibly handle cash transactions as part of duties.
• Represent the organization at community events and meetings as needed.

Skills

Customer service

Office skills

Communication

Education

High School diploma or GED

Tools

EHR systems

Billing software

Job description

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Serves as the primary point of contact for patients and their families, assisting them in understanding and accessing healthcare services.
• Provide guidance and support to patients in scheduling all appointments.
• Conduct virtual visits/phone visits with patients. Enter all information in EHR and send information about sessions to billing.
• Answer questions in person and over the phone about our programs, such as the Memory Care Clinic and others. Send all documentation to the patient's primary care physician and neurologist.
• Confirm and enter referrals for patients.
• Collaborate with healthcare providers, social workers, and other members of the healthcare team to coordinate care and address any barriers to access.
• Database Management: Maintain accurate and up-to-date records of patient interactions and services provided. Administrative duties such as answering the phone, scheduling management for the supervisor.
• Represent the organization at community events, staff meetings, and other meetings as needed.
• Engage the public and promote awareness through local health fairs and community networking.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Preferred Qualifications

• Bilingual (Spanish) is ideal but not mandatory.
• Previous experience working in health care or social services.

Required Attachments

Resume / CV

Benefits

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.